Crew Team Member

Job Details Job Location: 17J18 (VMC) - Manassas - Manassas, VA 20110 Salary Range: $13.00 - $14.50 Hourly Benefits Flexible Schedule Paid Vacation Health Insurance Bonuses Discounted meals Referral Program This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. Crew Member Summary Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Qualifications – Team Environment Work well and interact with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Operations Excellence for Guest Satisfaction Provide guest service Resolve guest issues Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Profitability Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standards Skills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Competencies – Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence Develops and maintains relationships with the team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments #J-18808-Ljbffr