Corrigo Service Administrator

**Job Overview**Beacon Mechanical Services is seeking a highly organized, fast-pacedCorrigo Service Administratorto support a high volume of commercial service work.This position will primarily manage incoming work orders throughCorrigo, helping ensure each job moves efficiently from initial receipt through scheduling, customer communication, documentation, and final closeout.The ideal candidate is comfortable managing a large volume of active work orders at once, communicates clearly with customers and field teams, and understands the urgency and documentation requirements of a commercial service environment.Experience working in plumbing, HVAC, electrical, facilities management, construction, or another trade-related business is strongly preferred.**Key Responsibilities**Monitor and process incoming**Corrigo work orders** throughout the day.Review new work orders for location, scope, priority, NTE, required completion dates, contacts, and special instructions.Accept and acknowledge work orders within required response times.Coordinate with internal scheduling and operations teams to ensure work is assigned and progressing.Maintain consistent communication with customer and facility contacts regarding:Initial acknowledgmentTechnician ETAScheduling updatesWork-in-progress statusReturn visitsMaterial or approval delaysCompletion statusUpdate Corrigo work-order statuses accurately and promptly.Request and track required information from technicians, including:Service notesLabor informationMaterials usedPhotosEquipment informationCompletion documentationPrepare and upload required**closeout documentation** once work is completed.Identify incomplete or aging work orders and proactively follow up with the appropriate team member.Assist with quote, NTE, and approval tracking as required.Maintain accurate records between Corrigo and Beacon's internal service-management systems.Respond professionally to customer emails, messages, and requests.Assist operations staff with additional administrative and data-entry needs when required.**Qualifications**3+ Years of previous administrative, dispatch, work-order management, or service coordination experience.Experience within a**trade-related business** such as plumbing, HVAC, electrical, mechanical, facilities maintenance, or construction strongly preferred.Ability to work quickly while maintaining accuracy and attention to detail.Comfortable managing**a high volume of active work orders and competing deadlines**.Strong written and verbal communication skills.Excellent organizational and follow-up skills.Ability to independently identify outstanding items and push them toward completion.Comfortable learning and working within multiple software platforms.Experience with Corrigo, ServiceChannel, ServiceTitan, FieldPulse, or similar service-management software is a strong plus.Proficiency with Google Workspace and basic spreadsheet/data-entry functions.Ability to communicate professionally with facility managers, technicians, vendors, and internal management.Bilingual proficiency is a plus, but not required.**Benefits**Health insuranceOpportunity for increased hours and advancement as workload growsYou should be proficient in:Scheduling Experience #J-18808-Ljbffr Torrey Holistics