Customer Service Representative

Access Dubuque

Dubuque, IA

Fidelity Bank & Trust

1 Positions

ID: 503709576

Posted On 06/29/2026

Job Overview

Join Our Team as a Customer Service Representative (Teller)

More Than Transactions. Build Relationships. Make a Difference.

At Fidelity Bank & Trust , we believe banking is about people first. Every interaction is an opportunity to make someone's day easier, solve a problem, or help them reach a financial goal. If you enjoy helping others, thrive in a fast-paced environment, and want to build a career with a hometown bank, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you'll be the friendly face our customers know and trust. Every day is different as you:

Welcome customers with exceptional service and a genuine smile.
Process deposits, withdrawals, loan payments, check cashing, savings bonds, and other financial transactions accurately and efficiently.
Help customers discover products and services that make banking easier and more convenient.
Build lasting relationships while providing personalized financial solutions.
Safeguard customer information and ensure every transaction meets our high standards for security and accuracy.
Work closely with teammates across the bank to improve processes and create an outstanding customer experience.
Open deposit accounts (based on certification level and training).
Maintain compliance with banking regulations and internal policies.
Represent Fidelity Bank & Trust by participating in community events and supporting the hometowns we serve.

What We're Looking For

You'd be a great fit if you are:

Friendly, outgoing, and enjoy connecting with people.
Detail-oriented and accurate with your work.
Dependable, trustworthy, and committed to doing the right thing.
Willingness to continuously learn - banking products, accounts, and procedures.
A team player who enjoys collaborating with others.
Passionate about serving your community and creating exceptional customer experiences.

Why Fidelity Bank & Trust?

We invest in our people because they're the heart of everything we do.

You'll enjoy:

Competitive pay and excellent benefits
Hands-on training and ongoing career development
Opportunities for advancement and certification
A supportive team environment
The chance to make a real impact in the communities we serve

Your career can start here.

If you're looking for more than just a job—if you're looking for a place where relationships matter and your work makes a difference—we encourage you to apply today.

Fidelity Bank & Trust

Making Hometown Lives Better.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

Physical Demands

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel

Travel is not required.

Required Education and Experience

Prior customer service experience is preferred.
Prior banking experience is preferred.
Experience with computer use and Microsoft suite

Additional Eligibility Qualifications

None required for this position.

Other Duties

This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.

Primary Contact

1724418518215

Jenni Noonan

Chief eXperience Officer,

Phone

Fax

[email protected]

False

True

Job Details