Overnight Communications Specialist

Job Description

Job Description

Kemper Development Company, located in the heart of Downtown Bellevue, is a family-owned and fifth-generation company. Building community and fostering cultural growth has been a legacy of the Freeman family for over seven decades. This dedication to the betterment of Bellevue as a place to live and work and the creation of community-centric developments has and will always be the hallmark of the Freeman family and Kemper Development Company.

We are currently looking for individuals that have a strong work ethic that upholds the values and goals of the company by performing their job to the best of their ability. You will be a great candidate if you are dependable, respectful, productive, and a good team player.

DEFINITION

Under general supervision, Communication Specialists, “Dispatchers”, perform clerical work for the Security Department involving the operation of radio, telephones, computerized and electronic communications equipment at The Bellevue Collection and Kemper Development Company properties. Incumbents are assigned to particular shifts and may have to work varying or rotating shifts. Work is performed under the direct supervision of a Communications Sergeant who reports to the Assistant Manager and Senior Security Manager in charge of Communications.

DISTINGUISHING CHARACTERISTICS

Employees in this classification perform operating level duties as licensed security/communication officers on a 24‐hour‐a‐day, 7‐day‐per‐week basis, typically working five [5] eight [8] hour shifts totaling 40 hours per week, with overtime required at times . (Attendance is a significant consideration in this job.)

Work varies, but is generally governed by department rules, regulations, and operating procedures, with job performance reviewed regularly by the Security Communications Manager. The Communication Specialist are expected to act with a great deal of independence and initiative in daily performance of their duties, continuously demonstrating and maintaining proficiency in all security related tasks, while working in harmony with fellow employees and fostering teamwork whenever possible. The Communication Specialist will be tested on their knowledge and asked to demonstrate certain skills at regular intervals.

ESSENTIAL ATTRIBUTES

Hardworking | Reliable | Customer Service Oriented | Honest | Teamwork | Intelligent | Proactive | Upbeat | Confident | Detail Oriented | Logical | Compassionate | Helpful | Thoughtful | Open minded | Results‐ oriented | Diplomatic | Perceptive | Sound Judgment | Ethical

KNOWLEDGE, ABILITIES AND SKILLS

• Must successfully complete the following training programs:
  1. Pre‐assignment security tapes
  2. Safety orientation, MSDS program and emergency evacuation, etc.
     1. PSTN tape series – Disc#1, chapter 2/4, Disc# 2, chapter 7/8 Disc #3, chapter 9/10
     2. Blood borne pathogen.
     3. CPR / First Aid & AED
     4. Fire Extinguisher and response training
     5. Computer training – Microsoft Office, Perspective, merge digital photographs, print reports, etc.
     6. Verbal Judo tape series
     7. Control Room / Dispatcher training / 911 procedures
     8. Optional Training – flagging in order to work special events.
• Proficient in English language is required.
• Ability to maintain composure and make appropriate decisions when reacting to a variety of situations that may involve the safety of persons and property.
• Ability to determine priorities among simultaneous requests and messages.
• Ability to transcribe radio and telephone messages quickly and accurately.
• Ability to perform assigned duties with minimal supervision.
• Ability to meet and deal with the public in a tactful, professional manner.
• Ability to accurately remember details.
• Ability to learn new procedures and adapt existing ones to new situations.
• Ability to follow oral and written instructions.
• Ability to type at a reasonable speed with accuracy.
• Ability to establish and maintain effective, cordial, working relationships.
• Considerable knowledge of departmental rules and procedures as they relate to the communications role. Considerable knowledge of codes and abbreviations required for radio communications, computer, and related electronics equipment. Working knowledge of pertinent laws and regulations commonly involved in loss prevention and property management.

ESSENTIAL FUNCTIONS AND DUTIESWithin assigned areas, this position requires the following. Other duties will be assigned as needed.

• Ability to operate computer terminals, as well as Simplex Fire Systems, Cardkey Computer, License Plate Recognition program, Emergency Intercoms, Elevator Intercoms, and control switches, etc.
• Ability to work effectively under pressure with more than one thing happening, while maintaining detail and accuracy in work product, i.e., put phone call(s) on hold to answer radio call(s) from security officers in the field.
• Ability to express ideas courteously and effectively, both orally and in writing.
• Ability to read, understand and interpret rules and regulations, including safety regulations.
• Ability to assimilate information, then formulate appropriate plan of action, factoring in public relations as major concern.
• Ability and willingness to follow and abide by all issued and/or published rules and regulations governing the conduct of employees employed by Kemper Development Company.
• Ability to understand and execute written and oral instructions in a timely manner as required by a particular event, situation, set of circumstances or memorandum.
• Ability to work independently, establishing authority and taking initiative to correct problems or find solutions with the best interests Kemper Development Company taken into consideration.
• Ability to deal courteously and tactfully with the public and fellow employees.
• Ability to catch onto things quickly, reacting calmly and quickly in emergency situations.
• Displays/maintains high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft‐related, dishonest, or unethical behavior.
• Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.
• Ability to work varied shift assignments on a scheduled, sometimes unscheduled or emergency basis, including weekends and holidays.
• Aligns behavior with the needs, priorities, and goals of the organization.
• Monitors and operates fixed base communications equipment (2‐way radio, telephones, and computer terminals) as part of a security network linking Bellevue Collection and Kemper Development properties. Other public service communication needs may be handled during certain hours.
• Receives and transmits messages between fixed base locations and mobile units.
• Initiates and coordinates movement of security personnel in response to both routine and emergency situations.
• Maintains current and accurate listing of field unit locations.
• Monitors electronic alarms, emergency management systems and other warning systems including emergency elevator intercoms for all three projects.
• Provides information and assistance to the public on a variety of subjects such as: hours of operation, rules, and regulations, transferring phone calls and messages, parking information, local ordinances, and laws affecting all three projects.
• Monitors video surveillance camera systems, initiating recording of activities as necessary to protect ownership interests.
• Maintains typed logs showing field unit activities for all three properties.
• Prepares a variety of reports, type reports, testimony, statements, and other materials.
• Performs other clerical duties including filing and data coding.
• Reach above head to operate fire panel equipment, switches, and to lift down three ring binders containing emergency procedures.
• Receives inventories, secures, and eventually releases, after establishing proper title and/or ownership, lost and found property.
• Lift files weighing approximately 20lbs occasionally.
• Move quickly around the dispatch center when dealing with emergencies.
• Sit for long periods while still maintaining alertness and attention to assignment(s).
• Talk on two‐way radio in calm, clear voice, making it possible for others to understand your situation or circumstances. (English language required.)
• Talk with individuals who are upset and calm emotionally charged situations.
• Give directions to people visiting our companies and assist with goodwill for the projects.
• Performs related duties as required.

PHYSICAL DEMANDS & REQUIREMENTS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While the primary functions of a Communication Specialist are of an administrative nature, candidates must be prepared to walk long and short distances for purposes of routine operation within the Security Operation Center or field training to get a firsthand look of field operation and geography of The Bellevue Collection.

Organizational field training is required and starts occurring within approximately the first 30 days of employment followed by ongoing training throughout the duration of employment. Employees assigned to field training exposure may walk upwards of 10 miles a day.

Daily operation within the Security Operation Center will result on average in approximately 1-2 miles of walking during an 8-hour shift.

EDUCATION/WORK EXPERIENCE REQUIREMENTS

• Must have a high school diploma or GED and proof thereof.
• College work may be substituted for the work experience on a semester for six months basis.
• 2 years of clerical or other work experience involving direct public contact such as sales, customer services representative, receptionist, or similar level of complexity.
• Proficiency in English reading, writing and verbal communication skills are required.
• A typing speed of 35 words per minute without mistakes is a requirement for this job.
• Must be able to obtain a Washington State Private Security License.
• Ability to work both independently and in a team environment.
• Ability to be seated for long periods.

Benefits:

• Employer paid medical insurance
• Paid Vacation & Sick time
• Paid Holidays
• Annual Bonus
• Flex-fund Account contributions (depending on selected Insurance Plan)
• $150 Shoe Stipend
• 401K
• Free Parking

Pay

$25.00 per hr. Overnight Shift

This job description consisting of four pages reflects management’s assessment of essential functions. It does not restrict the tasks that may be assigned nor is it considered a contract of employment. Kemper Development Company, (KDC), and their employees are free to terminate the employment relationship at any time without cause or notice. This at-will employment relationship cannot be altered except by written agreement executed by the employee and the President of Kemper Development Company. This policy will be strictly adhered to and is for the benefit of both the employee and KDC.