Technical Support Analyst
Full-time
Headfield Solutions Pvt Ltd.
Technical Support Analyst II
Position Overview
ADP is looking for a Technical Support Analyst II to provide technical support to clients through phone and remote access. The role involves troubleshooting hardware, software, operating system, and application-related issues, identifying solutions, and ensuring excellent customer service.
Key Responsibilities
- Provide technical support for ADP products and applications via phone or remote access.
- Troubleshoot hardware, software, operating system, and application-related issues.
- Assist clients with software installation, upgrades, maintenance, and diagnostics.
- Analyze client issues and resolve them or escalate to the appropriate support team.
- Document customer interactions, issues, and resolutions in the CRM system.
- Use internal knowledge databases to identify solutions.
- Coordinate with Implementation, Client Services, and Technical Support teams to resolve complex issues.
- Assist with product rollouts, upgrades, and technical documentation.
- Support and guide team members when required.
Required Qualifications
- 1–3 years of experience in ADP Client Services or equivalent technical support experience.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience supporting hardware, software, operating systems, and applications.
- Good organizational and time management skills.
Preferred Qualifications
- Bachelor's degree or equivalent experience.
- Bilingual in English and Spanish is a plus.
- MAS experience preferred.
- MCP certification or equivalent experience.
- Knowledge of Microsoft Office, Client Server, Operating Systems, and TCP/IP.
Ideal Candidate: Someone with strong technical troubleshooting skills, customer service experience, and the ability to resolve client issues efficiently through phone and remote support.
Vacancy posted 2 hours ago
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