Mortgage Loan Officer

Mortgage Loan Officer

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Position Summary

The Mortgage Loan Officer is responsible for assisting current and potentially new members with the mortgage loan process that includes guiding them through the application, approval and closing process. Their duties include recommending certain loan mortgage product options and explaining those terms to the member based on their own personal profile. Communicating constantly and accurately with members, support staff and management are key to their success. This professional must have the ability to provide significant direct service to members and thoroughly understand relevant legal parameters, and the administrative processes involved in the mortgage lending process.

Principle Duties and Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.
• Meet with prospective Member borrowers.
• Request, review and analyze Member applicant's credit and financial data.
• Determine Member's financing objectives and goals.
• Present the appropriate products and programs to the Member and explain guidelines.
• Discuss interest rate pricing as required.
• Identify appropriate opportunities to sell additional loan products.
• Collect all necessary supporting loan documentation as required to proceed the application through the loan process.
• Work with compliance and underwriting to ensure any outstanding loan conditions are met.
• Provide ongoing communication with the Member throughout the process, up to and including loan closing details and instructions.
• Ensure exceptional service experience for the Member throughout the mortgage application process.
• Comply with applicable consumer laws, regulations, company guidelines, etc.
• Complete all necessary training and licensing.
• Maintain a thorough knowledge of offered lending programs, policies, procedures, and regulatory requirements.
• Maintain the confidentiality of all information processed.
• Achieve mutually agreed upon personal production goals determined by mortgage management.
• Perform all job functions in accordance with the credit union's mortgage lending policies and procedures.
• Prepare, complete, and submit required reporting requirements as determined by mortgage management.
• Work effectively in the organization's loan origination system
• Work to ensure accountability and compliance with all applicable laws and regulations concerning mortgage lending.
• Manage multiple loan submissions and meet required deadlines for each loan.
• Quickly and accurately complete basic math functions including common decimal fractions, calculate rates and percentages.
• Drives to vendor locations, Wellby branch locations, and customers or members locations regularly.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities (KSA)

• Knowledge of Wellby's organizational functions and general operating policies and procedures.
• Knowledge of general office procedures and practices, business English, spelling, punctuation, and arithmetic.
• Knowledge of the personal computer, utilizing Microsoft Office Suite and other mortgage loan origination software.
• Knowledge and understanding of mortgage pricing and rate sheets.
• Knowledge and understanding of mortgage products and guidelines.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Skilled in identifying and pursuing opportunities for business expansion within existing market, aiming to increase the credit union's mortgage market share.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to work effectively across department and achieve origination goals.
• Ability to work in a fast-paced team environment with exceptional member service skills.
• Ability to apply mortgage lending industry standards, laws, and regulations.
• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, deal effectively with the public, and establish and maintain effective working relationships with other team members.
• Ability to coordinate several concurrent activities simultaneously.
• Ability to input data accurately and efficiently into mortgage lending software systems and have a working knowledge of such systems.
• Ability to work under the stress of dealing with a wide range of personalities and monitoring and reviewing the many loan details and loan packages to ensure completeness and accuracy.

Supervisory Responsibilities

• Team member does not have supervisory responsibilities.

Complexity & Scope of Work

• The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and are compliant with professional standards, state and federal regulatory requirements.
• The team member performs several routine and generally related tasks without supervisory direction.
• The team member may make decisions regarding unusual circumstances on occasion.
• Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
• Courses of action are determined by established procedures and/or their leader.
• The team member's work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
• The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
• To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting; standing, reaching, and grasping, operating computers and other office equipment, moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management, and other team members.
• The ability to observe details at close range (within a few feet of the observer).
• Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
• The noise level in the work environment is usually moderate.
• Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Minimum Qualifications

• High School Diploma or equivalent required
• Minimum three (3) years' experience as a mortgage loan officer, or three (3) years of mortgage experience and one (1) year as a loan officer or loan officer assistant.
• Must have originated both conventional and government lending products.
• Thorough understanding of conventional and government lending underwriting guidelines.
• Ability to meet and acquire a Nationwide Multistate Licensing System (NMLS) license.
• Valid Texas Driver's license or obtained within 30 days of hire.
• Must meet Wellby's Loan Officer's monthly minimum standards. See appendix.

For All Candidates:

This is a Full-Time, Salary (exempt) role.

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email View email address on click.appcast.io or call View phone number on click.appcast.io for assistance.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.