Associate Project Manager

Customer (Analysis Service)

Understand the needs of the customer for AS project.

Participate in Study Design Calls and Final Alignment Calls

Define bridging setup in Study Design call in collaboration with FAS.

Obtain all information relevant to study design and related documentation, and document information in SFDC.

Communicate TAT for AS project.

Customer facing material shared with customer.

Alignment with customer regarding sample logistics, sample shipment, support with paperwork.

Final alignment calls regarding samples logistic.

SM and SF templates are shared with customers via Cloud platform.

PC works with customers to coordinate paperwork preparation (SF, SM, ASA) and sample preparation and shipment.

Sample Action discussion as part of post-analysis (sample store, discard, return)

Support Organization

Involved in planning bi-weekly meetings to discuss projects coming to the pipeline.

Collaboration in Study Design calls

Supporting any communication between customer and AS

Coordination of internal projects and cases

Analysis Service

PC is involved in planning, Delivery, Capacity meetings with lab

PC initiated project using internal tools

Coordinating and reviewing SM and uploading completed document to Cloud platform

Handling sample logistics

Collaboration with relevant Analysis Service teams with providing documentation for project QC, Review and approval review and approve customer project. If a customer needs to be contacted, PC is supporting AS

If Study Report is required, Pharma coordinator is responsible for that deliverable

Coordinate and create quotes for Sample Action

Finances

Send requests via email for pre-invoicing and requesting the already sent invoice.

RnD, PM, PMO, Scientific Affairs, Marketing

PC coordinating sponsored and internal projects/cases initiating projects from AS Uppsala and AS Boston

Coordinate Projects From "Quote Accepted" To "Experiment Started"

Maintain effective integrated project execution strategies and plans.

Establish clear and consistent communication with customers, including defining expectations of the customer, BDM/BDS, and Analysis Service (AS).

Establish clear and concise communication with relevant internal stakeholders relevant to customer projects: FAS, DS, Legal department.

Update the customer and BDM/BDS in a timely manner and in clear terms if there are changes in expected timelines, cost, or deliverables.

Manage and review paperwork related to the studies (ASA, SF, SM, WO, or specific sample release documents, etc.). Collaborate with Legal team by reviewing SOW under MSA for AS projects.

Manage and review the logistics of studies (getting projects out of quarantine, project composition, conveying timelines, and tracking project progress).

Timely updating information under relevant platforms (V/Z drive on server, Salesforce, internal Kanban, LIMS, Data Delivery cloud platforms and any additional interfaces according to criteria and timeline.

Maintain positive relationships with internal and external clients and ensure client satisfaction through superior service.

Participate in regular meetings with AS, Sales, Global PC team, Global Customer Care team or in any relevant meeting as needed.

Assist in the creation of SOP and work instructions related to that of the Project Coordinator position under QMS.

Identify, implement, comply with, and maintain applicable Company safety, environmental and quality standards, procedures, and policies and other relevant legislative and regulatory requirements

Qualifications & Competencies

Education (Minimum Requirements For The Job)

University degree within the Life Sciences field or equivalent

Qualifications – Required Experience, Knowledge & Technical Skills

Several years of experience in Project coordination or Project Management, preferably in the Life Science field

Ability to meet customers in a professional and customer-friendly way

Experience with laboratory work, preferentially routine work with large sample sets and/or service organizations is a plus.

Documented experience in Microsoft Office and Salesforce programs and an ability to learn other software and systems

Presentation skills

Competencies - Personal Skills And Abilities

Thorough, self-motivated, and pro-active team-player with an interest to work across teams and disciplines

Demonstrated strong communication skills, both oral and written

Strong organizational skills and attention to detail

Ability to balance multiple projects and be flexible in day-to-day work tasks

Team player

Problem solving mindset

Client Service Administrator I

Provide administrative and customer-facing support for Analysis Service projects, acting as a key contact between customers, sales teams, laboratories, and internal stakeholders

Coordinate project documentation, including service agreements, sample forms, manifests, and customer communications, ensuring accurate and timely processing.

Support sample logistics by coordinating shipments, tracking project progress, and facilitating communication between customers and laboratory teams.

Maintain project information and records in Salesforce and other internal systems, ensuring data accuracy and compliance with company procedures.

Collaborate with cross-functional teams including Sales, Legal, Data Management, and Analysis Services to ensure smooth project execution and high customer satisfaction.

Manage customer inquiries through email, providing professional support and timely updates throughout the project lifecycle.

Assist with document control, process coordination, and operational activities in a fast-paced international environment.

Contribute to maintaining excellent customer experience through strong communication, attention to detail, and effective problem-solving.

Maintain and updated project records in Salesforce and internal systems, managing project backlogs and prioritizing tasks to meet customer and business deadlines.

Support quality and operational excellence by using RMT+ for document management, reviewing SOPs, and ensuring adherence to established processes and procedures.

Key Skills

Customer Service, Project Administration, Sample Logistics Coordination, Salesforce CRM, RMT+, Outlook, Kanban, Microsoft Office, Documentation Management, Stakeholder Communication, Process Coordination, Cross-functional collaboration.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

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