Client Coordinator

Little Rock, Arkansas | Full-time, in-office | $18.00 to $22.00 per hour, depending on experience The first voice our clients hear Ashley Stepps, P.A. d/b/a Rippy, Stepps & Associates is an elder law and estate planning law firm serving Arkansas and Texas families. We help people plan for aging, protect a loved one with a disability, qualify for Medicaid long-term care benefits, and settle estates after a death. We are hiring a Client Coordinator for our Little Rock office. You will be the first person our clients talk to or interact with. What you willdo Greet everyone who walks in, and make the office feel calm and welcoming Answer communications and determinewhether we are the right firm to help, and return any communication that you may have missed Explain the firm and services, consultation costs, and what they will receive for the services Schedule consultations, collect the consultation fee, and confirm every appointment in writing Send intake questionnaires and document checklists, and ensure the law firm has received them before the next meeting Keep client records confidential, accurate, and current, and be responsible for opening new client files Follow up with clients and potential clients Be responsible for setting up signing appointments, witness signings, and handling executed documents as directed Handle all aspects of the mail for the office, keep the conference room ready for use, and keep the supplies ordered and stocked Who we are looking for Someone who is comfortable working with elderly clients and ensuring that they are heard, understand what has been told them, and know that the person on the phone and the firm cares about their situation You can handle the emotions of clients in an empathetic way while still getting the information needed to help the client Meticulous note taker, detailed and very organized You are comfortable explaining fees, asking for money, and following up on amounts owed You understand that your work is confidential and it is imperative that confidences are kept. None of it leaves the office, and no information shall be shared with anyone without permission from the lawyer on the file Comfortable with using technology and computer software. You follow written procedures You are comfortable with informing the firm of any mistakes made by you or others no matter how small You can work independently and under remote supervision. You are comfortable setting up your own workday based on assignments that need to be completed What this job is not This is not a job where you wait to be handed work. There is more to do here than there are hours in the day, and you need to be able to see what needs doing and do it. This is also not a legal advice role, and that boundary is not negotiable. No legal advice shall be given by you to anyone, and if violated, that is grounds for immediate termination.Learning the warm way to say "that is exactly what the attorney will cover in your consultation" is a core skill of this job. RequirementsRequired High school diploma or equivalent Two or more years in a customer-facing role involving scheduling, records, or payments Proficiency with Microsoft Word, Outlook, and Excel, and general comfort with cloud software Ability to work in person in our Little Rock office, Monday through Friday Valid driver's license and reliable transportation Clean background check Preferred, not required Experience in a law firm, medical office, hospital, hospice, senior living community, or social services agency Associate degree or paralegal certificate An Arkansas notary commission Bilingual in English and Spanish Personal experience caring for an aging parent or a family member with a disability Compensation and benefits $18.00 to $22.00 per hour depending on experience Paid Holidays (including your birthday) PTO Arkansas Notary commission paid for Thank you for considering this opportunity. You will hear from the law firm We will contact you within seven business days after we receive your application if you are chosen tomove on to the next round, which is a written interview you can complete on your own time. Rippy, Stepps & Associates is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We will provide reasonable accommodation to qualified applicants with disabilities. If you need an accommodation in order to apply, tell us in your email and we will arrange it. #J-18808-Ljbffr Rippy, Stepps & Associates