(USA) Inbound Coach

Position Summary...

What you'll do...

Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Effectively leads and develops teams through teaching training and actively listening to associates Tours the store and provides feedback TourtoTeach engages and collaborates with associates at all levels regarding store operations technology use business objectives merchandising and company direction Introduces and leads company transformation initiatives establishes clear expectations and guidelines for the implementation of business solutions and successfully communicates business objectives to teams Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model Manages and supports customer service efforts such as store of the community and community outreach programs ensuring that customer needs complaints and issues are addressed successfully Develops and implements corrective action plans and leads process improvement efforts to guarantee a highquality customer experience Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements managing and assisting in budgeting forecasting and controlling expenses in the allocated business area to ensure they are indexed to sales Monitors and guarantees the proper functioning of inventory and operational processes Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met Assures that automation equipment is running effectively by monitoring product flow through the system tending to automated equipment and taking steps to address freight flow and resetting equipment Interacts with and monitors automated equipments computerbased interfaces notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures and follows and executes LockoutTagout procedures surrounding automation equipment Provides training to Micro Fulfillment Center MFC technology operators to ensure proper usage of technology providing guidance to Operations Team to minimize operational errors and acting as a coach for these operations Support Picking Replenishment and Staging operations providing tool free maintenance of the equipment clearing faults and swapping out equipment components resolving basic software errors acting as main point of contact to address site incidents requiring attention facilitating escalation of incidents that cannot be resolved at the site Participates in key communication forums to keep abreast of updates documenting and communicates back lessons learned and continuous improvement recommendations to MicroFulfillment Center technology vendor Executes drives and makes operational decisions making acceptreject decisions on delivery or wasting stock in case of refrigeration breakdown implementing bestinclass working and safety procedures and physical layout for the entire MFC fulfilling pickpack orders efficiently and safely browsing through the screens and dashboards inspecting the status of orders in the system diagnosing the reason why an orderdonor totes are not coming out reintroducing a lost tote into the system escalating to remote support understanding flow from the Dematic systems and the Walmart systems understanding windows operating system function logging in opening browsers and basic troubleshooting of faults exchanging a faulted shuttle with a spare shuttle resetting a finger fault addressing a tote jam resetting an Estop resetting a lift and escalating to remote supportonsite support Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices Respect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform Respect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $65,000.00 - $100,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Complex Structure (based on external factors that create challenges)

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State Pay Differential:

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This job has an additional differential to meet legislative requirements, where applicable.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

4 years' of site / area management experience in a fast paced warehouse/high volume production or grocery fulfillment operational environment.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in managing 24 hour operations is a plus, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

326 N BROADWAY, SALEM, NH 03079-2122, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.