Quality Manager

Summary The Manager Quality II is responsible for the day-to-day administration of the Quality Management System on account(s) of higher complexity including adherence to company and industry standards. Essential Functions Coordinate and lead continuous improvement activities as needed. Provide regular and proactive communication to customers and Ryder Management Design. Implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations. Coordinate and lead continuous improvement activities using fundamentals of Lean and Six Sigma as needed. Support regulatory compliance and certification requirements. Establish agenda and frequency, and lead the regular Management Review meetings. Perform all functions related to Quality Assurance for a start-up or expansion. Engage the operations team and the customer to ensure achievement of business objectives. Design, implement and monitor the system for the effective collection, analysis and presentation of non-conformity data. Design the reports to review effectiveness of the Quality Management System. Additional Responsibilities Assist in implementing and maintaining Customer Satisfaction Management and Scope Management processes. Identify location training needs for Quality Assurance topics, develop the training materials and deliver to identified employees. Independently perform assignments with instruction limited to results expected. Determines and develops approach to solutions. Exerts influence on the overall objectives and long-range goals of the organization. Manages Diversity and Inclusion. Performs other duties as assigned. Education Bachelor’s degree in Business, Engineering, Supply Chain or a minimum of 8 years related work experience. Experience At least 9 years of Operations Management experience. At least 7 years of Quality Management / Process Improvement experience. At least 7 years of Process Mapping and Standard Operating Procedures documentation and project management experience (preferred). Skills Acts independently to determine methods and procedures on new assignments. Business Acumen. Develops and delivers effective presentations. Ability to build strong customer relationships. Drives for results. Ability to create and maintain professional relationships within all levels of the organization. Has approachability and is comfortable around higher management. Ability to work independently and as a member of a team. Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Builds and manages effective teams. Leadership and ability to manage others. Decision quality. Managerial courage. Ability to be comfortable and effective with issues that lack clarity, structure or certainty. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Integrity, trust and perseverance. Detail oriented with excellent follow-up practices. Strong verbal and written communication skills. Problem solving skills. Knowledge Proficiency required in MS Office; advanced level. Demonstrated knowledge of MS Project and Internal Audit/Corrective Action Systems Software such as JKT; advanced level and preferred. Licenses Certified Six Sigma Green Belt (1 year preferred). ISO9001 certification required if applicable to account (1 year required). ASQ's Certified Quality Auditor (1 year preferred). Travel 1-10%. Compensation Pay Type: Salaried Minimum Pay Range: $80,000 Maximum Pay Range: $95,000 Benefits Health, prescription, dental, vision, life insurance and disability insurance options. Paid time off for vacation, illness, bereavement, family and parental leave. Tax-advantaged 401(k) retirement savings plan. Equal Employment Opportunity Statement Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Philadelphia Fair Criminal Records Screening Standards. Washington State Fair Chance Act. Ryder Pay Transparency Policy. #J-18808-Ljbffr