Shift Leader CA

PURPOSE:The purpose of this position is to provide additional support to the management Team andallow for additional coverage during peak periods, or in the absence of a Manager.CORE JOB FUNCTIONS/RESPONSIBILITIES:Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shiftLead and coach Team Member performancePositively impact the achievement of sales and profits in the restaurantHelp provide support and direction for the Front of House and Heart of House Teams AdministrativeOpen and close the restaurant, including all appropriate paperworkRun a mid-shiftPerform shift change, including all appropriate paperworkBreak down cash drawersPerform safe auditsInspect credit cardsComplete Manager AbsolutesPerform Comps, Voids, and Discounts (CVDs) and Pull BacksPerform Server check-outsDocument shift highlights in the daily communication log Operational Readiness & ExecutionPerform Heart of House Line ChecksPerform Bar Line ChecksPerform Daily QSCMonitor food quality, labor, and safety throughout the shiftReceive food orders, ensure proper product, food quality, food safety, and proper storageReceive liquor orders, ensure proper products and proper storage Guest & Team Member RelationsConduct Team Member pre-shift meetingsPerform figure eights during peak periodsAddress Guest complaints in the restaurantAssign cleaning duties to Team MembersManage labor on the shiftMonitor Guest and Team Member safety and securityMonitor Responsible Alcohol ServiceOther duties as assigned by supervisorThe duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Knowledge/Skills:Leadership and facilitation abilities with fellow Team Members and management Knowledgeable in all functional areas of restaurant operationsSuperior verbal communication and interpersonal skillsAbility to take and give direction, and execute team and company objectivesKnowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team MembersKnowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skillsKnowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and proceduresKnowledge of commonly ordered drinks and food items High degree of customer serviceKnowledge of Operations Ability to resolve Guest issuesKnowledge of all menu and drink items to ensure quality and coach othersConflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the positionFreedom to Act:Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experienceSize and Complexity:Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shiftMust be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shiftsAbility to maintain a high degree of pace and intensity for an extended period of timeInteraction:WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every GuestMaintain a positive work relationship with management to achieve results on a shift-by-shift basisExternal Relationships:WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and valueAbility to interact and communicate with Guests to monitor their needs throughout the shiftEDUCATION/EXPERIENCERequiredMinimum 21 years of ageCertification as a Wing Certified Trainer in at least one hourly position Completion of Shift Leader certificationPreferredPrior experience managing others or two years of Buffalo Wild Wings experience #J-18808-Ljbffr Wingmen V Llc