Supportive Services Coordinator

Supportive Services Coordinator

The Supportive Services Coordinator will hold a caseload that is assigned through internal referrals from our testing and research projects. This candidate will be responsible for managing retention in care for their caseload and following the fidelity monitoring protocols in data collection and documentation. They are expected to actively pursue required knowledge and skills for professional development, stay informed about the resources available on the south side of Chicago that serve our population, and inform the team about opportunities for collaboration. This position is grant funded.

Responsibilities

• Calls community members and conducts resource counseling, completing all related documentation and notes; and researches appropriate and individualized resources for community members, specifically resources for people of color and those who identify as LGBQ (lesbian, gay, bisexual, queer) and TGNC (transgender and gender non-conforming).
• Works with community members over the phone or in-person.
• Assists with day-to-day Supportive Services tasks, such as rapid response support for those who are seeking same-day treatment, and conducting assessments and safety plans for community members in distress.
• Provides HIV/STI treatment, education, and prevention in non-traditional settings, such as community venues.
• Performs phlebotomy or willing to be trained in phlebotomy.
• Supports evening and weekend events where Supportive Services is requested.
• Assists with and performs various administrative and operational tasks under direct supervision.
• Uses knowledge of clinical studies to coordinate the collection of analyzable clinical research data and/or samples.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Advanced degree in related field.

Experience:

• Background working with and/or providing care to LGBT populations, Black and Latino community members, providing HIV/STI treatment and/or prevention.

Technical Skills or Knowledge:

• Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word.

Preferred Competencies

• Demonstrated effective leadership and teaching skills.
• Strong organizational skills.
• Strong knowledge of Chicago social service resources.
• Strong knowledge of program subject matter.
• Strong interpersonal skills and work both independently and as part of a team.
• Flexibility.
• Creativity.
• Manage stressful situations.
• Maintain confidentiality.
• Work on multiple projects simultaneously, set priorities, and meet deadlines.
• Demonstrated written and verbal communication skills and strong analytical skills.

Working Conditions

• Travel to various community venues across the metropolitan area.
• Work non-traditional hours.
• This is a part-time position of approximately 20 hours per week.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

Job Family

Research

Role Impact

Individual Contributor

Scheduled Weekly Hours

20

Pay Rate Type

Hourly

​FLSA Status

Non-Exempt

​Pay Range

$24.04 - $28.85

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.