Service Advisor

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow. CAREER OPPORTUNITY This salary + commission-based role offers strong earning potential for individuals who thrive in a performance-driven environment. $60,000-$80,000 yearly. BENEFITS Medical, dental, vision, disability, FSA’s, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5‑day work week Employee Assistance Program (EAP) Legal Coverage and Identity Theft Protection Referral Program Ongoing Training and Development Programs Structured Career Path with advancement opportunities RESPONSIBILITIES Serve as the primary point of contact for customers from service check‑in through completion Build relationships with customers and identify service needs with a sales‑driven approach Provide accurate estimates for repairs and installations prior to scheduling Communicate clearly with technicians to ensure accurate diagnostics and timely completion Keep customers informed of repair progress and manage expectations Address customer concerns and escalated situations with professionalism, empathy, and a solution‑oriented approach Identify upsell opportunities to maximize service revenue Maintain accurate documentation, work orders, and communication records Manage multiple tasks in a fast‑paced service environment QUALIFICATIONS • WHAT WE ARE LOOKING FOR Strong sales mentality with the ability to recommend and close additional services Excellent communication skills both verbal and written Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism Ability to multitask and stay organized in a fast‑paced environment Strong attention to detail and follow‑up skills Solid computer skills and ability to navigate service systems Team‑oriented mindset with the ability to work closely with technicians and leadership EXPERIENCE & SKILLS • WHAT YOU CAN BRING TO THE TABLE Minimum of 1 year of service advisor, automotive, or related experience preferred Previous RV or camping lifestyle experience is a plus Automotive or service industry background preferred Strong customer service and problem‑solving skills Ability to work daily on a computer and perform internet searches as needed Valid driver’s license required EQUAL EMPLOYMENT OPPORTUNITY & DIVERSITY Blue Compass RV Redmond is proud to be an Equal Employment Opportunity and affirmative action employer. All employment decisions at Blue Compass RV Redmond are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self‑Identification Form is to comply with federal government record‑keeping and reporting requirements, and to ensure equal employment opportunity at Blue Compass RV Redmond. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application. Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment. VOLUNTARY SELF‑IDENTIFICATION OF DISABILITY Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do I know if I have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. DISABILITIES INCLUDE, BUT ARE NOT LIMITED TO: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Depression or anxiety Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson's disease, Multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. HUMAN RESOURCES & APPLICATION INFORMATION Blue Compass RV is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record. FORM CC-305 OMB Control Number 1250‑0005 Expires 4/30/2026 #J-18808-Ljbffr