Part Time Customer Support Representative - Urgent Hire

Job Description

Job Description

Customer Support Representative (Part-Time)

A growing health insurance agency is seeking a Customer Support Representative to assist clients with their health insurance needs across major carriers in Ohio. This role is ideal for someone organized, detail-oriented, and motivated to provide excellent service in a fast-paced environment.

Schedule & Compensation

• Hours: 20–24 per week/3 full days per week (additional hours required during open enrollment)

• Pay: $20hour

Key Responsibilities

• Client communication — Answer phones, greet clients, and provide support to prospective and current customers

• Data management — Add and maintain client information in CRM systems

• Administrative support — Coordinate kits for agent appointments and assist with various projects

• Carrier coordination — Handle cancellation letters, change requests, and updates

• Renewal processing — Upload monthly renewals from carriers into CRM

• Seasonal assistance — Support the team during the annual open enrollment period (October–December), including some Saturdays

Qualifications

• High School Diploma or equivalent

• Excellent communication and multitasking skills

• Strong attention to detail and organization

• Proficiency in Microsoft Word and Excel

• Prior experience in health insurance (Medicare preferred)

• Adaptable, self-motivated, and able to manage multiple projects

4 EASY WAYS TO APPLY

• CLICK APPLY
• TEXT or CALL View phone number on ziprecruiter.com
• WALK-INS WELCOME (weekdays 9am-3pm) – 8963 Darrow Rd., Twinsburg, Ohio 44087

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