Service Manager (Boilers)
Full-time
Thermal Tech Inc.
We are seeking a driven, experienced Service Manager to lead our growing commercial and industrial boiler service department in Thomasville, GA. This is a hands-on leadership role — you will be in the field alongside your team, setting the standard for technical excellence, customer satisfaction, and professional conduct. You will own the full service operation: building and developing your team, managing day-to-day scheduling and dispatch, resolving customer issues, and executing a structured growth program that scales revenue and service capacity year over year. Responsibilities
- Lead, manage, and hold accountable service personnel through coaching, counseling, and discipline as needed
- Serve as a mentor and conduct Quarterly Conversations to support employee development and growth
- Oversee and coordinate the performance of all service department staff to ensure profitability and efficiency goals are met
- Support coordinators in building efficient schedules, resolving dispatch conflicts, and ensuring service personnel are properly equipped for each job
- Partner with HR on candidate screening, technical interviews, and hiring recommendations; support onboarding and manage performance up to and including termination
- Communicate clearly with customers regarding service issues and recommendations; resolve complaints and discrepancies promptly to ensure satisfaction
- Deliver high-quality service aligned with company core values on every call
- Conduct ride-alongs, field inspections, and quality checks to ensure work meets code, safety, and company standards
- Continuously improve technical and leadership skills; support ongoing training and development of department personnel through Thermal Tech's Growth Program
- Perform other duties as assigned
- 10+ years of prior boiler experience strongly preferred (5+ required)
- 5+ years of prior management/supervisory experience strongly preferred (2+ required)
- Able to maintain an insurable driving record
- Able to work flexible hours, including overtime and weekends as needed
Vacancy posted more than 2 months ago
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