Mobile Device Engineer
Virtual Vocations Inc
Providing technical support for mobile devices, the full-time Tier 2 Mobile Device Support representative will troubleshoot and resolve issues for users while working remotely with government personnel in the Washington, DC area. Key responsibilities Deliver professional support to troubleshoot and resolve Apple (iOS) mobile device issues for users Diagnose reported issues, identify root causes, and escalate as necessary to ensure effective solutions Maintain knowledge of mobile device policies and the evolving mobile landscape to provide accurate assistance Required qualifications Minimum 1 year of experience with Mobile Device Management (MDM) tools and wireless configuration for Apple iOS At least 3 years of experience in a customer service or client-facing role Familiarity with Microsoft Office applications and ticketing systems such as ServiceNow Ability to build rapport with users from diverse backgrounds U.S. citizenship and Active TS clearance preferred
Vacancy posted 1 day ago
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