Desktop Support Technician II

*** No C2C ***

*** W-2 Only ***

*** USC or GC Holder ***

*** 12-Month Contract ***

We are hiring a Desktop Support Technician II to provide hands-on computer, hardware, software, network, and peripheral support to employees.

Key responsibilities:

• Install, configure, troubleshoot, service, and repair desktops and laptops
• Install and support operating systems and business software
• Troubleshoot printers, drivers, peripherals, and network connectivity
• Support VPN, RSA authentication, and video-teleconference systems
• Diagnose hardware, software, network, and communications issues
• Provide clear technical assistance to end users
• Identify employee technology needs and recommend appropriate solutions
• Assist with hardware and software purchasing recommendations
• Document solutions and share technical knowledge with the support team
• Take ownership of incidents through resolution while maintaining high customer satisfaction

Required qualifications:

• Associate degree in a related field with at least two years of relevant experience
• Additional relevant experience may substitute for the education requirement
• Comprehensive hardware and software troubleshooting skills
• Basic knowledge of computers, printers, networks, drivers, VPNs, RSA, VTC systems, and related peripherals
• Ability to translate user and business requirements into technical solutions
• Strong written and verbal communication skills
• Customer-focused approach and ownership of technical issues
• Ability to collaborate and share knowledge with team members
• Ability to occasionally lift or carry up to 50 pounds