LensCrafters - Team Lead

Professional Summary LensCrafters is an innovative organization that combines advanced technology with personalized eye care. We partner with EssilorLuxottica, a global leader in vision care products, to deliver exceptional service and optical standards. Position Overview The Team Lead creates exceptional value for customers and patients by delivering outstanding customer service and leading store operations. This role manages key optical and lab processes to ensure store success. Major Duties and Responsibilities Ensure the LensCrafters team provides unsurpassed customer service. Provide proactive, solution‑driven, accurate execution and product knowledge. Assist customers with selections, provide recommendations, and support sales associates. Serve as a responsible alternate store key holder. Custom fit glasses and precisely place prescriptions in lenses. Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology. Ensure finished eyewear meets optical standards and customer requirements. Create a safe working environment for all, demonstrating safe work practices. Responsibly operate, clean, and maintain lab tools and systems. Basic Qualifications HS diploma/GED Strong optical and retail experience Knowledge of current optical theory and merchandise Strong communicator and listener Strong interpersonal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers, and calculators Leadership and training experience Edging and mounting experience Basic optics knowledge and optical measurement experience Preferred Qualifications State licensure (if applicable) or ABO Certification in non‑licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise and lens options Compensation and Benefits Pay Range: 20.13 - 34.24 Competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Legal Notice EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you have a disability and would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io. Equal Opportunity Employment We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr LensCrafters