Night Audit Supervisor

Compensation Type Hourly Highgate Hotels Overview The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions. Responsibilities Maintain a warm and friendly demeanor at all times. Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner. Listen, understand and clarify concerns raised by employees and guests. Multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards as required by scheduling. Maintain high standards of personal appearance and grooming, including proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Handle problems, including anticipating, preventing, identifying and solving problems as necessary. Understand and apply complex information from various sources to meet appropriate objectives. Cross‑train in other hotel related areas. Maintain confidentiality of information. Show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Work with and understand financial information and data, and basic arithmetic functions. Prioritize job functions to meet deadlines. Perform guest services functions as required (check guests in/out, take reservations, wedding calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel. Complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements. Assist in the preparation of Night Audit month‑end reports, including in‑house movie reports, house account summary, phone summary, etc. Perform all tasks on the shift checklist in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College coursework in related field helpful. Previous supervisory responsibility preferred. Flexible and willing to work long hours sometimes required. Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/overnight shift. #J-18808-Ljbffr