Network / System Engineer

Copilot Studio Operations Support - RemoteGenesis10 is currently seeking a Copilot Studio Operations Support - Remote position with a Global Financial Institution located in Charlotte, NC, Pennington, NJ, and Plano, TX. This is a 12+ month contract opportunity.This role is for a Copilot Studio Ops team member responsible for providing L3 support for the Copilot Studio platform, agents, and integrations. The successful candidate will own the incident lifecycle from triage to resolution, manage environment provisioning, and monitor agent performance using Azure tools.Responsibilities:Provide L3 support for Copilot Studio platform, agents, and integrationsTroubleshoot issues and coordinate with Ops/Cloud Engineering teamsOwn the incident lifecycle: lead triage, engage appropriate teams, communicate status, and drive resolutionHandle environment provisioning requests and intake processesManage Azure access & roles and Power Platform / Copilot Studio admin permissionsSecure elevated access and compliance controlsMonitor agent performance, usage, and reliability using Copilot Studio analytics and Azure monitoring toolsAnalyze conversation outcomes, errors, and trends to drive improvementsAssist developers in troubleshooting agent issues, connectors, and platform constraintsEnforce governance standards for agents, connectors, and data accessSupport the end-to-end agent lifecycleIdentify opportunities for automation and continuous improvementRequirements:Strong knowledge of Copilot Studio / Power PlatformGood experience with Azure (IAM, monitoring, platform services)Understanding of APIs & connectors (REST, custom connectors)Experience with monitoring tools such as Azure Application Insights and Copilot Studio AnalyticsFamiliarity with Microsoft Defender / PurviewBasic scripting skills (PowerShell / Python preferred)Exposure to AI/ML or conversational AI platformsExperience with ServiceNowDesired skills:Java/.NET experienceStrong incident management skills (ITIL preferred)Experience troubleshooting distributed systemsStrong analytical thinking, problem-solving, and curiosityExcellent communication and stakeholder coordination skillsPay range: $58.31 - $66.31 per hourOnly candidates available and ready to work directly as Genesis10 employees will be considered for this position.If you have the described qualifications and are interested in this exciting opportunity, please apply!