Order Quality Tech

Order Quality Tech

Brand: Essilor and Subsidiaries Location: Syracuse, NY, US, 13224 Position: Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

This role supports the EssilorLuxottica mission of See More Be More by working closely with the Lab Leadership in providing guidance, coaching, and training to lab employees. The Order Quality Tech I is responsible for monitoring, auditing, and facilitating the smooth flow of internal and external lab orders using multiple systems, including Spotfire, Optifacts, and Excel. This role supports quality assurance, resolves order delays, and ensures all steps in the production process are followed accurately and efficiently.

Major Duties And Responsibilities

• Lead continuous improvement initiatives to ensure consistent implementation of procedures.
• Keep yourself and team up to date on all current processes, optical knowledge, and products available
• Provide coaching, detailed training, and follow-up to employees on all tasks in accordance with standard operating procedures.
• Lead daily documented team meetings with action plans and follow-up.
• Communicate and provide input to Department Supervisor for purposes of coaching and training needed for any employees not conforming to performance, job requirements, department rules and or behavior-related issues.
• Perform regular documented audits within department to ensure that correct procedures are being followed and machines are properly calibrated.
• Immediately document and post any changes to SOP's
• Lead initiatives/projects throughout the lab to improve process flow, through put, and overall lab performance
• Flexibly support other departments as required by business need
• Internal Order Monitoring Audit reports for delayed or stuck orders (e.g., Outsource >48hrs, Stuck @ Local Station >24hrs)
• Reorder or escalate issues for missing frames, tint samples, or backordered lenses
• Ensure lenses and frames are ready for processing; initiate See4C tickets for lost/missing items
• External Order Monitoring
• Monitor aging orders (D+4 & older) and resolve issues preventing progression
• Validate frame receipt status; coordinate customer communication for missing items
• Investigate outsourced order cancellations and reroute as needed
• Correct pricing issues and ensure proper order invoicing
• Quality Assurance
• Review lab redo and multiple breakages to ensure readiness for reprocessing
• Conduct double inspections for flagged accounts and apply release codes if passed
• Manage 30-day+ aging orders and initiate action for missing items or customer contact
• Validate damaged frame returns and process frame credits accurately

Basic Qualifications

A high school diploma or equivalent High mechanical / technical aptitude 1+ years of related work experience in Manufacturing (optical preferred) The ability to meet measurable standards in a dynamic production environment Strong proficiency in Excel, Spotfire, and order-tracking systems like Optifacts Excellent attention to detail, organizational, and problem-solving skills Ability to work collaboratively across departments and communicate effectively Pay Range: 21.49 - 31.14