Field Service Tech II - Lake Charles, LA

Field Service Tech II - Lake Charles, LA Location: LA Statewide, LA, US Responsibilities Performs advanced troubleshooting to identify, resolve, and provide root cause analysis. Performs installations and conversions with minimal supervision. Perform and/or assist on signage and merchandising installs with high proficiency. Perform configuring to all progressive controllers and merchandising equipment with high proficiency. Serves as customer contact on technical and service‑related issues. Performs self‑inventory audits with minimal variances. Assists with determining and defining daily objectives for site specific product installations, maintenance, and customer support. Perform software updates to all Games, FinTech, and Loyalty products with high proficiency. Performs other related duties as assigned and actively seeks out items that need addressing. Minimal to Moderate Supervision Required. Willingness to work overtime, on‑call rotation, and weekend support as needed. Qualifications High school degree or GED equivalent required. 3 - 5 years of experience in a customer service related position. 3 - 5 years of experience in technical repairs. Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre‑employment reference, background check requirements and pre‑placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc. Keys to Success Building collaborative relationships Communication Decision making Drive results Foster innovation Personal energy Self‑leadership Time Management Safety Focus IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $23/hr – $26/hr USD, based on a good‑faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. IGT is the global leader in gaming. For more information, please visit #J-18808-Ljbffr International Game Technology