Manager Software Engineering

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

Optimum is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them.

We are seeking a highly experienced and visionary Manager of Software Engineering to lead and inspire a talented engineering team building Optimum's internal omni-channel API platform - the services, integration layers, and platform capabilities that enable broadband, video, mobile, and customer-support applications across the organization. The ideal candidate possesses a strong technical background in service-based architectures and API platform engineering, outstanding leadership skills, and a passion for delivering innovative, reliable software solutions. In this role, you will drive the development and execution of the technology roadmap, collaborate with cross-functional partners, and ensure the delivery of high-quality platform capabilities that meet the needs of our customers and business objectives.

Responsibilities

• Lead, mentor, and develop a team of software engineers across API, service, and integration workstreams, fostering a culture of collaboration, accountability, and continuous improvement
• Drive the development and execution of the platform technology roadmap in alignment with product priorities across broadband, video, mobile, and customer-support domains
• Establish and gain acceptance for technology roadmaps aligned with product roadmaps, ensuring clear connection between business intent and engineering delivery
• Partner with product, design, and business stakeholders to drive multi-team technology feasibility, delivery planning, and quality outcomes across agile delivery cycles
• Establish and gain acceptance for technical solutions, serving as a go-to expert for platform capabilities spanning Go, gRPC, Protocol Buffers, and cloud-native service delivery
• Articulate technology vision, principles, and roadmaps to diverse audiences, tailoring communication appropriately for engineering teams, leadership, and business partners
• Effectively and respectfully drive technical team interactions, persuasively influencing architecture, software design, implementation, and incident recovery
• Advise team members on the quality of software designs, code, tests, and documentation, promoting engineering standards across the platform
• Lead effective brainstorming and design sessions to generate innovative ideas and solutions for platform evolution and modernization
• Proactively build strong relationships with product, design, and business/operations counterparts within and across teams
• Understand and articulate the financial benefits and costs of platform capabilities, incorporating this information into prioritization and decision-making
• Thoroughly vet and refine requirements to clearly articulate their intent before committing engineering capacity
• Establish clear cost and time commitments to stakeholders and ensure they are met with appropriate team support and escalation
• Champion platform engineering practices - including CI/CD, test automation, observability, and DevSecOps - that enable teams to deliver reliably across GCP, AWS, and private cloud environments
• Support modernization initiatives that reduce legacy integration complexity and accelerate migration toward gRPC-based, contract-first service delivery
• Oversee hiring, performance management, and career development for direct reports, building a developer-friendly environment that attracts and retains top engineering talent
• Consistently communicate with stakeholders about expectations and proactively share knowledge to elevate others across the organization
• Contribute to a structured knowledge base and engineering practices that allow teams to create, maintain, and extend platform documentation and standards

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience
• Minimum 7 years of professional software development experience, including 3+ years in a leadership role managing or leading engineering teams
• Strong technical background in service-based architectures, API platform engineering, and distributed systems
• Hands-on experience with relevant technologies such as Go, Java, or Python, and production use of gRPC, Protocol Buffers, and cloud-native platforms
• Proficiency with cloud environments including GCP, AWS, and private clouds, and familiarity with CI/CD pipelines (GitLab CI, GitHub Actions) and infrastructure-as-code practices (Terraform, Ansible)
• Experience with distributed data stores such as Cloud Spanner, messaging systems such as Pub/Sub or Kafka, and caching using Redis
• Proven ability to lead and inspire engineering teams, foster collaboration, and drive measurable results
• Excellent verbal and written communication skills, with the ability to tailor communication to technical and non-technical audiences
• Strong analytical and problem-solving skills, with a focus on finding creative solutions to complex platform and integration challenges
• Experience managing software development initiatives, including scoping, planning, execution, and stakeholder management
• Experience working in an Agile development environment, including multi-team or multi-scrum delivery models
• Demonstrated ability to achieve objectively good negotiation results efficiently while maintaining relationships and driving decision-making
• Familiarity with AI tools and an AI-first mindset

Preferred

• Experience leading teams building omni-channel or enterprise API platforms in telecom, billing, mobile, or similarly complex operational domains
• Background integrating modern services with legacy enterprise systems via SOAP, GraphQL, or similar protocols
• Experience with Google AIP or contract-first API design conventions
• Familiarity with IAM, RBAC, and secure service interaction patterns (Azure AD, JWT)
• Experience with monitoring and observability tooling such as Prometheus, Grafana, Splunk, or New Relic
• Exposure to Apache Beam, Dataflow, or large-scale data synchronization patterns
• Experience coordinating platform delivery with presentation-layer engineering teams

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $133,661.00- $219,586.00 / year.

The starting payrate/range at time of hire for this position in Texas is $111,384.00 - $182,988.00 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.