Non-Clinical - Scheduling Rep

Non-Clinical - Scheduling Rep

Job Summary:

Coordinates all aspects of tests, procedures and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s) in an efficient manner. Schedules procedures in a prompt, polite, and helpful manner. Follows guidelines of each facility including any required booking sheets. Makes sure proper equipment is ordered for surgery. Verifies patient demographics. Logs the patient and their insurance information, contacts insurance company for verification of coverage and benefits and obtains precertification from the payer. Coordinates procedure appointments with physicians calendar, and changes in the schedule are adjusted as needed. Communicates appointments and surgical preparation information to the patients. Responsible for arranging co-surgeon or assistant as needed as well as cross scheduling with other departments (i.e. the lab for intra op TH or nuclear medicine for injections/mapping). Ensures pre-op procedures are followed with consistency including: completion of surgical documentation (including completed consent forms, history and physical within 30 days of scheduled procedure and physician orders. Distributes documentation to appropriate departments. Schedules pre-surgery appointment with physician, obtains medical clearance(s) as needed, coordinates pre-admission testing appointments with appropriate departments and follows up with results to the physician. Responsible for maintaining block time guidelines at each of the hospitals. Coordinates required postoperative care under the direction of the provider. Obtains surgical billing information from physicians. Works with coding department to obtain appropriate codes and posts and reconciles all surgical charges. Tracks all procedures including completed and pending cases. Tracks all surgical testing and pathology results. Provides excellent customer service. Helps to promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, responds promptly to patients needs and listen with empathy both in person and on the telephone. The coordinator will courteously assist the patient while never compromising the dignity of the patient's surgical and financial needs. Must display cooperative interactions with others and accepts responsibility for what needs to get done. Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Clocks in at designated start time. Manages time efficiently to prevent unapproved overtime. Performs assignments with efficiency and accuracy in a positive manner. May be required to provide cross coverage within the Physician Services Division. Participates in surgical service meetings held at the hospitals. Adheres to HMH Organizational competencies and standards of behavior.

Schedule Notes:

Monday Friday, 8:30 AM 5:00 PM. Coordinator to support Heart Failure and Pulmonary Hypertension program, serving patients ranging from their early 20s through older adulthood. The ideal candidate will have a minimum of 2 years of front desk experience within healthcare. Strong data entry skills and comfort managing high call volumes. Prior experience in a healthcare setting required. Familiarity with Epic and/or cardiology is highly preferred.

Responsibilities:

• Greet patients, manage front-desk duties, and complete check-in procedures
• Provide post-visit instructions, including testing information and follow-up scheduling
• Screen and route incoming phone calls or take detailed messages as needed

Skills:

Required Skills & Experience:

• Two years of related experience.
• Effective interpersonal and communication skills required.
• The ability to learn quickly and adapt in a changing environment.

Preferred Skills & Experience:

• 2 years of progressive experience in a medical office is preferred.
• Proficient in medical terminology and HIPAA guidelines.
• Surgical coding knowledge (CPT and ICD-10) preferred.

Education:

Required Education:

• High School Diploma/GED.
• OR HiSET (High School Equivalency Test).

Preferred Education:

N/A

Required Certifications & Licensure:

N/A

Preferred Certifications & Licensure:

N/A

Job Category: Non-Clinical Guaranteed Hours: 40.00 Contract Weeks:32 Client Details Address 30 Prospect Avenue City Hackensack State NJ Zip Code 07601