Field Service Representative - Seattle, WA at Ferno-Washington, Inc in Seattle, Washington

Field Service Representative-Medical Device

The Medical Device Field Service Representative is responsible for the installation, maintenance, troubleshooting, and repair of medical equipment at customer sites. This role ensures optimal device performance, minimizes downtime, and delivers exceptional customer service to healthcare providers. The representative acts as a key liaison between the organization and its customers, supporting safe and effective use of medical technologies.

Install, configure, and test medical devices at customer facilities in accordance with company standards

Perform preventive maintenance, calibration, and safety checks on equipment

Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner

Provide on-site and remote technical support to healthcare professionals

Train clinical staff and end-users on proper equipment operation and basic maintenance

Maintain accurate service documentation, including service reports, logs, and compliance records

Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)

Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed

Maintain inventory of tools, parts, and service equipment

Collaborate with engineering, sales, and customer support teams to improve customer satisfaction

Identify opportunities for service contract renewals, upgrades, or product improvements

Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred

25 years of experience in field service, medical device support, or a related technical role

Equivalent combination of education and hands-on technical experience may be considered

Strong understanding of electronics, mechanical systems, and medical equipment

Ability to read and interpret technical manuals, schematics, and diagrams

Proficiency with diagnostic tools and troubleshooting techniques

Familiarity with regulatory standards applicable to medical devices is a plus

Excellent customer service and communication skills

Strong problem-solving and critical thinking ability

Ability to work independently with minimal supervision

Effective time management and organizational skills

Adaptability in a fast-paced, field-based environment

Frequent travel within assigned territory (up to 75% or more)

Ability to work in clinical settings, including hospitals and laboratories

Must be able to lift and move equipment (typically up to 50 lbs)

Valid driver's license and clean driving record required

May require participation in on-call or after-hours support schedules

Certification such as CBET (Certified Biomedical Equipment Technician)

Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices)

Knowledge of networking and IT systems related to medical devices

Competitive salary based on experience

Performance-based bonuses or incentives

Company vehicle or travel reimbursement

Health, dental, and vision insurance

Retirement savings plan (e.g., 401(k))

Paid time off and holidays

Ongoing training and professional development opportunities

[Company Name] is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.