Quality Director - Trucking Operations

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

POSITION SUMMARY

The Quality Director is responsible for overseeing operational performance to ensure all processes run smoothly, accurately, and efficiently. This role drives continuous improvement by implementing best practices, monitoring key performance indicators (KPIs), and leading quality initiatives across operations. The Quality Director partners with leadership to enhance operational effectiveness, maintain customer satisfaction, and support strategic growth.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Oversee and evaluate operational performance to ensure efficiency, accuracy, and compliance with company standards
• Train, coach, and mentor operations personnel and leadership
• Lead implementation of new technologies, processes, and operational initiatives
• Conduct quality audits and ensure corrective actions are implemented
• Manage and review all key performance indicators (KPIs)
• Lead KPI review meetings and communicate performance trends and gaps
• Drive continuous improvement initiatives across operations
• Support new operation start-ups, including project management of implementation plans
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Encourage constructive dialogue for the team, even during periods of change or challenge
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

• Train and onboard new operations leaders
• Develop and maintain continuous training programs, including audit frameworks
• Create and manage SOPs and training materials for new systems and processes
• Track and analyze operational KPIs and report variances from budget
• Facilitate KPI meetings covering metrics such as:
• Revenue trends
• Safety performance
• Receivables
• Fuel efficiency (MPG, idle time, compliance)
• Preventative maintenance (PMs)
• Backhaul performance (if applicable)
• Manage projects and action items identified during KPI reviews
• Coordinate and lead QBRs (Quarterly Business Reviews) and MBRs (Monthly Business Reviews) with customers
• Conduct surveys and audits related to customer, driver, and employee satisfaction
• Identify and discreetly report operational issues and risks
• Develop and execute process improvement strategies
• Regularly evaluate operational workflows and performance
• Assist in tracking, reporting, and analyzing driver and director bonus programs
• Maintain regular and reliable attendance, along with being available in an on-call status
• Perform additional duties as assigned
• Comply with company policies and procedures and all applicable laws and regulations

REQUIRED EDUCATION / EXPERIENCE

• Bachelor’s degree in Business, Operations Management, Logistics, or related field (or equivalent work experience)
• 5+ years of experience in operations, quality management, or logistics leadership roles
• Proven experience managing KPIs, audits, and operational performance
• Experience leading teams, training, and mentoring staff

PREFERRED EDUCATION / EXPERIENCE

• Master’s degree in Business Administration (MBA) or related field
• Experience in transportation, logistics, or supply chain environments
• Project management experience, including leading system or process implementations
• Certification in Lean, Six Sigma, or other continuous improvement methodologies

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Experience with data tracking and KPI reporting
• Strong communication and leadership skills
• Ability to manage multiple projects and deadlines
• Proficiency with operational and logistics systems, including:
• TMW
• TotalMail
• PeopleNet
• Samsara
• Familiarity with collaboration tools such as OneDrive and SharePoint
• Ability to work and communicate effectively with others, promoting a team environment
• Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
• Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
• Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
• Excellent leadership, communication, and problem-solving skills

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Advanced data analysis and reporting skills
• Experience with process improvement and quality frameworks
• Strong presentation and facilitation skills
• High level of organizational and project management capability
• Ability to influence and drive change across multiple operational teams

PHYSICAL DEMANDS

• Sedentary in nature
• Repetitive computer and telephone usage
• Periodic inter office movement to communicate with others
• Ability to work and stay focused in a fast-paced office environment

WORK ENVIRONMENT

• Fast-paced, high volume work environment
• Travel required: 25%–50% (may be intensive at times)

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

BENEFITS:

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays
• 401K with company match from day 1
• Medical, Dental, Vision Insurance
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.