Ombudsman Program Manager (37649)

Job Description - Ombudsman Program Manager (37649) (26140136) Position Title: To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Senior & Long Term Care Division, Aging Services Bureau. The State Long Term Care Ombudsman program is authorized under the Older Americans Act (OAA) Title III Ombudsman and Title VII Ombudsman programs. This position will represent the interests of the residents living in Skilled Nursing, Assisted Living facilities or Critical Access Hospitals with swing beds throughout the state. The Ombudsman Program Manager will assist the State Ombudsman with monitoring and support for the Program’s implementation of and compliance with Federal, State and local laws, regulations and other governmental policies and actions that pertain to the health, safety, welfare and rights of the residents. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. Qualifications for this Career Opportunity Knowledge of statewide resources. Knowledge of aging and disability issues. Knowledge of training principles and practices. Skill in managing competing timelines and deadlines and managing the logistics of numerous, often complex situations. Bachelor’s degree in healthcare, human services, or public administration. 2 years job-related work experience in program management of services to persons with disabilities and/or those in the aging community. Certified local ombudsman, or you must obtain certification within the first six months of employment. Other combinations of education and experience may be considered on a case‑by‑case basis. How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. Resume References Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026. This position is open until filled with frequent screening of applicants. Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. Salary $28.55 - $28.55 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings 1 Employee Status Regular Schedule : Full-Time Job Type Standard Shift Day Job Travel Yes, 25 % of the Time Primary Location Helena Agency : Department of Public Health & Human Services Union : Montana Federation of Public Employees Posting Date Jan 16, 2026, 3:47:06 PM Closing Date Feb 7, 2026, 6:59:00 AM Contact Name: Shandee Cook | Email: View email address on click.appcast.io | Phone: View phone number on click.appcast.io State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. #J-18808-Ljbffr