IT Support/Operations Technician (Full-Time)

Title: IT Support/Operations Technician (Full-Time; On-Site) Location: Avondale Salary: Depending on Experience About Marine Deals: We are New Zealand's leading marine and fishing retailer. At our core we’re a technology‑driven business and pride ourselves on innovation, backed by a dedicated in‑house developer team that keeps us at the forefront of our industry. From our e-commerce platform to our warehouse systems, IT is the engine that powers our success. You’ll find us in Avondale, Auckland. What we're looking for: We are looking for a proactive and skilled IT Operations Technician to keep our technology infrastructure ship‑shape, so our customers and team get the best service. As the first line of defence and support for all technical queries across the business, daily tasks will be varied, ensuring the smooth running of our entire IT ecosystem: Act as the first point of contact for all Marine Deals staff needing technical assistance, providing timely and effective support. Stage and deploy new Windows desktops and laptops, ensuring they are configured to our standards. Stage and deploy Android devices used across our operational teams. Configure and maintain a wide range of printer device types. Setting up and troubleshooting core network infrastructure, including servers, routers, and switches. Perform routine maintenance on a variety of computer and networking devices, ensuring all systems are consistently updated and secure. Maintain accurate records of IT assets. Identify opportunities to improve IT processes and infrastructure. Key attributes: We're looking for someone with a strong foundation in IT, a passion for problem‑solving, and a proactive attitude: 2+ years of IT experience is highly desirable (but not essential). Solid understanding of core networking concepts: DNS, DHCP, LAN/WiFi, IP, routing, switching, and all things networks. Experience with Ubiquiti or similar networking platforms. Familiarity with Windows Server environments and basic administration tasks. Experience with Microsoft 365 administration and support. Strong problem‑solving and troubleshooting skills - you love a good technical challenge! Excellent communication skills (verbal and written) to clearly explain technical issues to non‑technical users. High attention to detail and accuracy in all configuration and documentation work. Demonstrated ability to manage time effectively and meet deadlines in a fast‑paced environment. A proactive, adaptable mindset, willing to put in the effort and work overtime when required to resolve critical issues or complete projects. We are a culture of high care, high performance – you must be a team player. Coachable mindset is key, we provide lots of learning opportunities and a supportive team. Our perks: Marine Deals offers an inclusive, supportive, and fun environment with great opportunities. We have free car parking and generous staff discounts on our range of over 100,000 products as well as progression opportunities and full training. Is this you: If you are keen to play a critical role in supporting one of NZ’s leading, ever‑growing, technology‑focused retail businesses alongside a great team, please click "Apply" to upload your CV and cover letter or contact us at coo•••••@marine‑deals.co.nz. We look forward to hearing from you! #J-18808-Ljbffr Quaestoradvisors