Massage Therapist

Job Posting

Position: Massage Therapist

Department: Spa

Primary Responsibilities:

• Performs various types of localized and full body massages to guests
• Administers various hydrotherapy treatments and exfoliating services
• Ensures The Greenbrier experience
• Adheres to policies of the facility
• Reports any incidents or accidents to the Spa Director
• Understands and uses universal precautions when providing services
• Assesses contraindications of guest that may prevent service from taking place
• Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered
• Recommends products for home use with a minimum service to sales ratio of 25%
• Performs all treatments on services' menu based on current certifications
• Suggests to guests other beneficial treatments offered in the spa
• Understands the ingredients in products and can explain their benefits to the guests. Answers guests' questions in a knowledgeable and professional manner
• Begins and ends all treatments on time
• Works assigned schedule
• Ensures that work areas are clean and set according to procedures
• Informs Spa Director of products needs
• Creates and maintains client cards with treatment notes, when appropriate
• Completes all assigned side work
• Attends scheduled professional trainings
• Cleans and disinfects all equipment on a daily basis

Secondary Responsibilities:

• Attends Spa/departmental meetings as scheduled
• Completes other duties assigned by the Spa Director
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events

Normal Working Hours:

32-40 hours per week in season, staffing by seniority, requires availability on holidays and 7 day a week operation, 2 scheduled days off for full-time, days vary for part time

Past Work Experience Requirements:

• Previous massage experience preferred with exposure to hydrotherapy and exfoliation services
• Ability to explain various treatments/services to guests as well as the benefits of each
• Previous esthetician experience preferred
• Ability to lift 25 lbs

Educational Requirements:

• High School Diploma or G.E.D.
• Licensed in the state of WV

Communication Skills Requirements:

• Must be able to express information clearly and communicate in a personable and professional manner
• Customer service experience, preferably in a spa
• Excellent customer service skills and work ethic
• Excellent verbal and written skills
• Personable, pleasant and friendly attitude

Technical Requirements:

• CPR and Red Cross
• Use of proper body mechanics when performing services

Required Supervision:

• Reports to Spa Director and Assistant Spa Director
• Willingness to follow suggestions of more senior co-workers
• Self motivated and able to assume responsibility to complete assignments

Other Requirements:

• Willing to be a team member
• Willing to perform cross-gender massages
• Must be flexible and willing to perform any service offered
• Must be knowledgeable of all services and benefits
• Must be comfortable with product recommendation
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance