Customer Service Support

ABOUT THIS OPPORTUNITY LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ROLE PROFILE Position: Customer Service Support Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt SUMMARY OF THE ROLE This position will be responsible for communicating with several areas that support the Customer Service Department. The role will require you to interact with key stakeholders in our business from customers to vendors to internal departments such as operations, sales and procurement. Outlined below are the tasks that you would be accountable for in this role. RESPONSIBILITIES Must maintain 100% commitment to safety policies and procedures. Answer phones and route inbound calls to the appropriately party. Handle portal billing for assigned customer within district or districts. Close out CSSR’s open quotes over 30 days or assigned time period. Work with CSSR’s on issuing credits, rebills, QCFE’s and RGA’s when appropriate. Handles expedite requests from customers on pending orders and answer inbound inquiries from customers about individual order status. Responsible to see that all customer direct orders for district or districts are billed in a timely manner. Continuously work on open order reports and thus decrease the late backlog. Communicate with warehouse and production facilities, purchasing department, and vendors (when applicable) to make sure orders are shipped on time to customers. Complete customer required material and order management platform updates pertaining to order management and invoicing. Provides support to customer service when needed. Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers. Participates in special projects that serve to promote operational improvement. Perform other duties as trained and qualified for. SKILLS AND ABILITIES Proficient computer skills is a must. Applicants should possess the ability to interact with customers, and team-members in a professional manner. Must have excellent communication skills, both oral and written. Requires strong organizational and prioritization skills. Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions and decimals. Proficient computer skills including; MS Office, internet and email. MINIMUM QUALIFICATIONS 18 years of age or older High School Diploma or Equivalent 1 year of prior work experience Requires strong organizational and prioritization skills Basic computer skills including MS Word, Excel, internet and email Ability to perform basic math Ability to work nights and weekends, as required Ability to work overtime, as required Reliable transportation is a must Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) PREFERRED QUALIFICATIONS 1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus Knowledge of or user experience with ARIBA, Coupa, GEP portals is an advantage PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English. Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. TOTAL REWARDS Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time EQUAL OPPORTUNITY EMPLOYER It is our policy to employ qualified persons without regard for veteran or disability status.Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. QUALIFIED CANDIDATES ONLY Although we appreciate your interest, only those selected for an interview will be contacted. Because we need you just as much as you need us. Together we are unbeatable! Opportunities for growth! LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it. LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial. #J-18808-Ljbffr