Shift Leader

Insomnia Cookies is one of the fastest growing, late‑night, sweet indulgence companies in the country, and at the moment we are actively interviewing Shift Leaders for our new Westfield, NJ location at 220 E Broad St. As a Shift Leader you are the captain of our bakery day or night, predicting the flow of business and leading the team to a productive and fun shift. Check out our content videos to learn more. Shift Leader Perks Flexible part‑time work schedules Pay‑on‑Demand – get paid daily for your shift earnings Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing company Achievable growth and promotion opportunities Fun, exciting team environment Employee discount and free cookies with every shift Responsibilities Provide incredible customer service and quality products to all guests throughout their experience at the bakery Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching of team members Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team Support and work alongside the Cookie Crew Provide a safe, clean working environment for guests and staff and adhere to safe food‑handling practices Manage cash handling and deposits Qualifications At least 1 year of experience in a customer service focused role Experience with point‑of‑sale systems Outstanding communication, time‑management, and people skills Outgoing, friendly, and patient demeanor Detail‑focused and results‑oriented Ability to lead by example and motivate others Ability to lift up to 40 lbs Legally eligible to work in the United States Must be 18 years or older to be employed #J-18808-Ljbffr