Service Technician

Job Title

Independently performs complex on-site and in shop diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.

Ideal individuals would have 1-2 years previous experience servicing and repairing either small engines, heavy equipment, diesel engines, powersports equipment or lawn and garden equipment with the ability to diagnose and troubleshoot equipment issues and failures. Individuals would also possess excellent computer skills, good interpersonal skills and be extremely customer focused.

Reports to: Service Manager

Responsibilities:

• Reviews and documents any maintenance, repair, or other service concerns directly on work order
• Participates in required service training programs
• Supports customer clinics
• May promote and sell dealer service programs directly to customers
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicles, trailers, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 1+ years of experience performing service repairs
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual Procedures
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Proficient oral and written communication skills
• Ability to lift at least 75 lbs repeatedly
• Basic Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver's license is required
• Fork lift license preferred