Service Desk Technician (Tier 1)
$16 - $18 per hourFull-time
Logicalis, Inc.
Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities
- Provides support via phone, e-mail and chat to employees of corporate clients.
- Assists users in troubleshooting Outlook.
- Provides support for Microsoft Operating Systems (Windows7, Windows 10).
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Maintains regular and punctual attendance.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues.
- Controls user's computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with client service expectations.
- Trade School Certificate or Associate Degree in related field.
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including:
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
- None
- Strong technical and client interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Excellent oral, written, technical, and business communication skills.
- Ability to multi-task and work in fast paced environment.
Vacancy posted 3 days ago
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