Workers Compensation Administrative Associate

Job SummaryThe Workers’ Compensation Administrative Associate will be responsible for providing general administrative support to adjusters and other staff as needed, supporting the overall goals of the organization and ensuring excellent customer service.Job FunctionsEffectively assist adjusters with the notation of medical documentation and indexingProvide accurate data entry with Workers Compensation claims and imaging systemsProvide backup for incoming mail processing and scanningServe as back-up for the Receptionist (break, lunch, etc.) as neededAssist with the accurate and timely processing of medical bills and mail-outsPerform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissionsParticipate in seminars and other training to maintain required licenses and for knowledge and skill developmentAdditional ResponsibilitiesThis job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their departmentJob Requirements3 – 5 years of previous Workers’ Compensation or administrative support, with a focus on data entry, experience preferredHigh school diploma, or the equivalent, preferredBilingual skills a plusKnowledge, Skills, and AbilitiesGrowth opportunity to become a licensed adjusterExcellent organizational skills, demonstrating attention to detail, accuracy, and the ability to meet deadlinesStrong team player with the ability to perform duties as directed and work independentlyKnowledge of medical terms, as related to Workers’ Compensation claimsKnowledge of Workers’ Compensation statutes and timelinesProficient PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)Efficient typing and data entry skillsProfessional phone etiquette with the ability to handle difficult callers/clients, while providing excellent customer serviceAbility to work within a fast-paced, changing priority environmentSelf-motivated, with the initiative to prioritize and be self-directedRegular and punctual attendance is requiredAbility to communicate effectively, both verbally and in writingExcellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levelsAbility to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the AgencyAbility to successfully adhere to company policies and procedures, as well as maintain strict confidentialityWork ConditionsAbility to perform approximately 90% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequentlyAbility to lift up to 20 pounds, occasionallyRequires operation of a computer workstation, including keyboard and video displayAll requirements may be modified to reasonably accommodate physical or mental impairment #J-18808-Ljbffr