UX Manager

The Manager of UX Design leads a high-performing team of designers supporting a multi-billion-dollar specialty retailer. This role will shape user experiences across a diverse ecosystem-including retail, veterinary hospitals, pet services, eCommerce, and a rapidly expanding online pharmacy business.

Combines strategic thinking, people leadership, and hands-on design expertise to deliver seamless, customer-centered experiences that drive engagement, loyalty, and revenue.

Key Responsibilities
Team Leadership & Development

• Lead, mentor, and scale a team of UX/UI and product designers across multiple product areas.
• Foster a strong design culture rooted in collaboration, innovation, and continuous improvement.
• Provide regular coaching, performance feedback, and career development planning.
• Recruit, onboard, and retain top design talent.

UX Strategy & Vision

• Define and drive UX strategy aligned with business goals across retail, services, and digital platforms.
• Champion a customer-first mindset across all touchpoints (in-store, digital, and service experiences).
• Establish and evolve design standards, systems, and best practices.
• Partner with leadership to influence product roadmaps and long-term vision.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Marketing, Data, and Operations teams.
• Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in-store experiences.
• Translate complex business requirements into intuitive, scalable design solutions.

Design Execution & Quality

• Oversee end-to-end design processes from discovery and research to delivery and iteration.
• Ensure high-quality UX deliverables including user flows, wireframes, prototypes, and design specs.
• Advocate for accessibility, usability, and consistency across all platforms.
• Utilize customer insights, analytics, and testing to inform design decisions.

Customer Experience Innovation

• Identify opportunities to unify experiences across retail, services, and digital ecosystems.
• Drive innovation in omnichannel experiences (e.g., online-to-store, service booking, pharmacy fulfillment).
• Stay ahead of industry trends and emerging technologies.

Qualifications
Required

• 5+ years of UX/Product Design experience, with 2+ years in a leadership role.
• Proven experience managing and scaling design teams.
• Strong portfolio demonstrating impactful, user-centered design solutions.
• Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms).
• Deep understanding of UX principles, research methods, and design systems.
• Excellent communication and stakeholder management skills.

Preferred

• Experience in retail, healthcare, veterinary, pharmacy, or service-based industries.
• Background in omnichannel or multi-platform design environments.
• Familiarity with regulatory or compliance-driven UX (e.g., pharmacy or healthcare).
• Experience integrating physical and digital customer journeys.

Key Competencies

• Strategic thinking with strong business acumen.
• Empathetic leadership and team development.
• Data-informed decision-making.
• Systems thinking across complex user journeys.
• Ability to balance speed, quality, and innovation.