Director of Events & Guest Experience

Position Title Director of Event Services Salary $75,000 to $80,000 About the Company Occasions Caterers has been serving clients since 1986 with a boutique full‑service catering approach. Our focus is on custom menus, creative décor, expert planning, and gracious service. With over thirty years of experience we deliver events that exceed expectations and delight every guest. Job Summary The Director of Event Services is responsible for the successful execution and coordination of on‑ and off‑premise company events. This role requires meticulous attention to detail, strong communication, and the ability to manage multiple projects simultaneously while maintaining accuracy in information distribution to internal departments, clients, and vendors. Key Responsibilities Consult with clients on scope, expectations, setting, menu, collateral, and entertainment to ensure budget‑appropriate events. Plan menus in collaboration with clients and chefs. Negotiate individual vendor contracts. Delegate tasks to the Event Manager, ensuring execution within established parameters. Recruit, interview, select, and train permanent and casual staff. Organize, lead, and motivate the catering team. Plan staff and event schedules. Maintain accurate financial and administrative records. Act as liaison between Sales Catering Managers, Supervising Chefs, Staffing, Captains, suppliers, vendors, rental companies, and clients. Assess contract requirements and ensure service satisfaction. Perform final reviews of events to verify they meet performance and quality standards. Resolve customer concerns and ensure timely payment. Preferred Qualifications Operationally savvy industry professional with demonstrated leadership in managing people, events, and guest experience. Strong organizational, time‑management, and teamwork skills. Ability to work independently with minimal supervision. Effective verbal and written communication with clients, senior management, and support staff. Adaptability to continuously changing demands. Experience in budgeting, P&L, labor, and sales forecasting and reporting. Problem‑solving discretion in a fast‑paced environment. Excellent negotiating skills. Credibility with senior culinary professionals. Human resources experience including hiring, training, mentoring, and development. 3‑5 years of experience in a hospitality management environment, preferably off‑premise catering. Focus on client service, entrepreneurship, and business growth. Benefits Both full‑time and part‑time positions offer the following benefits to associates: Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary benefits: Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full‑time positions also include: Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Equal Opportunity Employer Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification. Qualified candidates must be able to perform the essential functions of this position with or without reasonable accommodation. We will consider all qualified applicants, including those with a criminal history, in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr Occasions Caterers