Patient Support Specialist - Hybrid

Overview You’re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will provide inbound customer support in a virtual pharmaceutical contact center environment for patients, caregivers, healthcare providers and clinic personnel. Hybrid Schedule Work 2 days in our Newtown, PA office and 3 days remotely. Responsibilities Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or escalations to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in the contact center software system Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements High school diploma or equivalent 1–3 years’ experience in customer service, call center operations or related fields Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements Bachelor’s degree Experience in the pharmaceutical or healthcare industry Bilingual (English/Spanish) Willingness to work flexible hours, as needed EEO Statement Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled). COVID‑19 Vaccination Policy Syneos Health has a voluntary COVID‑19 vaccination policy. #J-18808-Ljbffr Syneos Health Commercial Solutions