Community Social Worker

JOB ANNOUNCEMENT The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.

Title: Community Social Worker

Salary: $71,500 - 79,000 per year plus benefits

Reports to: Program Director

Status: Full-time (40 hours/week),Exempt

PROGRAM SUMMARY

Community Youth Center of San Francisco’s Behavioral Health Program provides culturally responsive, trauma-informed, and community-based mental health services to youth, transitional-age youth, adults, and families throughout San Francisco. The program is designed to reduce barriers to care and improve access to behavioral health support for underserved, immigrant, low-income, and limited-English-proficient communities. Services include individual and family counseling, case management, crisis intervention, care coordination, mental health education, support groups, outreach, assessment, and referrals to community resources. Behavioral Health staff work closely with CYC programs, schools, families, healthcare providers, government agencies, and community-based organizations to provide coordinated and client-centered support. The program emphasizes cultural humility, language accessibility, relationship building, and strengths-based care. Services are provided at CYC offices, school sites, community locations, and other settings that are accessible and comfortable for clients.

POSITION DESCRIPTION

The Community Social Worker provides culturally responsive, trauma-informed, and client-centered case management services to individuals and families served by Community Youth Center of San Francisco (CYC). The position supports clients in identifying their needs, developing individualized service goals, accessing community resources, and navigating social service, healthcare, behavioral health, education, housing, and public-benefit systems. The Community Social Worker collaborates with CYC programs, families, community-based organizations, government agencies, healthcare providers, schools, and other service partners to ensure clients receive coordinated and comprehensive support.

DUTIES AND RESPONSIBILITIES

• Conduct client intakes, needs assessments, and ongoing service planning.
• Provide culturally responsive, trauma-informed, strengths-based, and client-centered case management services.
• Work with clients to identify goals, develop individualized service plans, and monitor progress.
• Connect clients with community resources, including housing, healthcare, mental health services, education, employment, legal assistance, public benefits, and other social services.
• Provide referrals, warm handoffs, advocacy, care coordination, and follow-up support to ensure successful service linkage.
• Assist clients with applications, documentation, appointments, and navigating public and community service systems.
• Provide crisis support, safety planning, and appropriate referrals for urgent or high-risk situations.
• Conduct outreach and engagement activities and maintain collaborative relationships with community partners, schools, healthcare providers, and government agencies.
• Coordinate and monitor agency referrals, including referral status, service linkage, outcomes, and required documentation.
• Support behavioral health surveys, needs assessments, research activities, program evaluation, data collection, and grant reporting.
• Participate in case consultations, multidisciplinary meetings, trainings, and program planning activities.
• Maintain accurate, timely, and confidential case records, service notes, assessments, referrals, and program data.
• Based on program needs, qualifications, and appropriate clinical supervision, may provide limited individual behavioral health services, including brief counseling, psychosocial support, and clinical assessment.
• Follow agency policies, confidentiality requirements, mandated reporting laws, and professional and ethical standards.
• Perform other duties related to client and program needs as assigned.

QUALIFICATIONS

• Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health or human services field.
• Minimum of two years of experience providing case management, behavioral health, social services, or support services to youth, families, victims of crime, or other vulnerable populations.
• Experience working with San Francisco’s diverse communities, neighborhoods, and culturally and linguistically diverse populations.
• Knowledge of San Francisco community-based organizations, public benefits, behavioral health services, and other community resources.
• Demonstrated ability to provide culturally responsive, trauma-informed, strengths-based, and client-centered services.
• Strong oral and written communication, interpersonal, organizational, collaboration, and facilitation skills.
• Ability to work independently, manage multiple priorities, maintain accurate documentation, and collaborate effectively within a multidisciplinary team.
• Proficiency in Microsoft Word, Excel, PowerPoint, database management systems, web-based platforms, and electronic case documentation.
• Bilingual proficiency in Cantonese or Mandarin and English is required.
• Valid California driver’s license and clean driving record; must meet agency insurance requirements to operate agency vehicles.
• Ability to work occasional evenings, weekends, community events, and outdoor activities.
• Ability to travel throughout San Francisco and work at CYC offices, schools, community sites, and other field-based locations.
• Ability to lift, carry, or move up to 25 pounds with or without reasonable accommodation.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.