Customer Service Representative

Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia for a temporary assignment lasting just over one year. The ideal candidate will have strong communication skills and a customer-focused mindset, with prior experience in a call center or customer service environment. This position plays a vital role in providing accurate, courteous, and timely service to customers regarding water services and related account activities.

Minimum Qualifications:

• High School Diploma or GED
• At least 6 months of experience in a customer service or call center environment
• Strong interpersonal and communication skills (oral and written)
• Ability to present ideas and information in a clear, concise, and professional manner

Work Schedule:

• Monday through Friday, 8:00 AM 5:00 PM

Essential Duties and Responsibilities:

• Engage in day-to-day customer service activities, including processing service orders and addressing customer inquiries
• Provide general and detailed information to customers regarding water services, billing, and account information
• Receive and process requests for service installations, connections, discontinuations, and changes in service
• Issue appropriate work orders, service discontinuance notices, and final bills using a database system
• Complete contract forms, determine service charges, and prepare change-of-address records
• Maintain accurate and appropriate documentation for all customer interactions and service requests
• Investigate and resolve customer complaints, offering solutions for more complex service issues in a timely manner
• Calculate and apply bill rebates and adjustments as necessary
• Maintain updated routing plats and assist with construction quote requests for service
• Operate mail extraction and cash posting equipment to process incoming customer payments
• Handle and route general incoming mail efficiently

Additional Information:

This is a temporary position expected to last just over one year. It offers an excellent opportunity to gain valuable experience while serving the local community.

Equal Opportunity Employer