Pre-sales Technical Support FAE (Field Application Engineer)
Full-time
Gigalight(Y)
- Primarily responsible for client technical support, including customer visits or trade show appearances;
- Independently develop or assist sales in writing technical marketing materials as necessary;
- Provide product application training and technical communication for designated regional clients;
- Handle customer complaints in designated areas, including product analysis, testing, and repairs;
- Attend industry exhibitions or forums to gather industry information and submit necessary analysis reports, enhancing the company’s brand technical influence;
- Capable of writing marketing EDMs or similar content according to the company’s marketing outline to enhance digital marketing impact;
- Participate in long-term projects in the company’s open laboratory to accumulate knowledge and insights into optical network system marketing, forming differentiated pre-sales technical support capabilities;
- Continuously learn the latest industry protocols and provide periodic knowledge transfer and training on industry protocols and new product technologies to sales staff;
- Provide product technical support and verification for external supplier cooperation projects based on business needs;
- Break down requirements for client customization projects and collaborate with the marketing and R&D departments to complete product pre-release documentation;
- Other marketing tasks assigned by superiors.
Vacancy posted more than 2 months ago
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