911 Dispatcher

Emergency Services Dispatcher

*TO BE CONSIDERED FOR THIS POSITION, YOU MUST ATTACH A COPY OF A VALID DRIVER'S LICENSE*

POSITION SUMMARY

This position provides critical assistance to the public by dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous, and efficient service to City residents and the general public.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

1. Using a computer-aided dispatch system, receives emergency calls for service from the public requesting police, fire, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures.

2. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.

3. Maintains contact with all units on duty; maintains status and location of police and fire units.

4. Monitors activities of department staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending.

5. Operates public safety communications systems, radio dispatch consoles, and other associated equipment.

6. Maintains contact with callers when required to ascertain current information to aide responders.

7. Provide scene safety instructions to callers who are involved in high-risk situations until first responders or law enforcement officers are on scene.

8. Answers non-emergency calls for assistance.

9. Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies.

10. Enters, cancels, and/or modifies arrest warrants, protection orders, stolen property, attempts to locate, missing persons and other general law enforcement information into state computer system. Confirms misdemeanor and felony warrants through national and state databases.

11. Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center.

12. Interprets messages, analyze distances and time periods and communicate the same to others.

13. Assists the Supervisor in training, direction, coordination and evaluation of the activities of trainees.

14. Provides needed backup to other staff members during periods of absence and during peak workloads as directed.

15. Other duties as assigned.

Qualifications

MINIMUM REQUIRED QUALIFICATIONS • High school diploma or equivalent. • Minimum of six (6) months of experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public. PREFERRED QUALIFICATIONS • Previous experience in emergency services dispatching. OTHER REQUIREMENTS • CPR certification

Miscellaneous Information

This classification is a "safety sensitive" position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. As a "safety sensitive" classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.