Front Desk Receptionist

Job Description

Job Description

Description:

We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing a positive and welcoming environment. The Front Desk Receptionist will manage all incoming calls, handle administrative tasks, and support the office with various duties as needed.

Qualifications

• High school diploma or equivalent (Associate’s degree preferred).
• Proven experience as a receptionist, front desk representative, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to multitask effectively.
• Ability to work well with others and provide exceptional customer service.
• Proficient in MS Office (Word, Excel, Outlook) and basic office equipment (printers, copiers, etc.).
• Professional appearance and demeanor.
• Ability to handle sensitive information with discretion

Requirements:

Key Responsibilities:

• Greet and assist visitors, clients, and employees in a courteous and professional manner.
• Answer and direct phone calls, emails, and inquiries in a timely and accurate manner.
• Manage appointment scheduling and ensure efficient calendar management.
• Maintain a clean, organized, and professional front desk area.
• Handle mail and package deliveries, ensuring proper distribution.
• Perform administrative tasks, such as filing, data entry, and updating records.
• Provide general information and directions for visitors and staff.
• Assist with office supplies management, including ordering and inventory control.
• Communicating with service providers to book appointments based on availability and urgency and providing information, service requirements and specific instructions. The Front desk serves as the primary contact point for all vendor related inquires and ensures that the service process flows smoothly from start to finish.
• Ensure all safety protocols are followed, including visitor sign-ins and security procedures.
• Support other departments with administrative tasks as needed.
• Supports the mission and vision of Lighthouse Vocational Services