Commercial Claims Manager

Job Description

The Commercial Claims Manager is responsible for leading, overseeing, and advocating for commercial clients throughout the insurance claims process. This role serves as the primary escalation point for complex or high-exposure claims, partners closely with producers and client service teams, and ensures consistent, proactive claims support aligned with client expectations and carrier best practices.

The Commercial Claims Manager plays a critical role in strengthening client relationships, improving claim outcomes, and positioning the brokerage as a trusted advisor.

Duties and Responsibilities:

Claims Leadership & Oversight

• Manage the full lifecycle of commercial insurance claims, including property, liability, workers’ compensation, auto, umbrella, and specialty lines
• Serve as the primary point of contact for complex, high-severity, or escalated claims
• Review and analyze claim trends and loss data to identify exposure and risk mitigation opportunities
• Develop and maintain claims best practices, workflows, and documentation standards

Client Advocacy & Service

• Act as a strategic advocate for clients, liaising with carriers, adjusters, legal counsel, and third-party vendors
• Provide clear, timely communication to clients regarding claim status, coverage issues, and next steps
• Partner with producers and account managers to support client retention and growth efforts
• Participate in client meetings, stewardship reviews, and renewal discussions as a claims subject matter expert

Team Collaboration & Development

• Provide guidance, training, and mentorship to claims specialists or client service teams, as applicable
• Support internal education on claims processes, coverage interpretation, and carrier requirements
• Collaborate closely with producers, account managers, and risk management teams to ensure a seamless client experience

Carrier & Vendor Management

• Build and maintain strong relationships with insurance carriers, adjusters, and claims service partners
• Monitor carrier performance, responsiveness, and claim handling quality
• Assist in resolving coverage disputes, delays, or service issues

Reporting & Continuous Improvement

• Prepare internal and client-facing claims reports, summaries, and loss analyses
• Track key performance metrics such as claim duration, resolution outcomes, and service levels
• Recommend process improvements and tools to enhance efficiency and claim outcomes

Qualifications:
Qualifications

Required

• 5+ years of commercial insurance claims experience (brokerage or carrier experience preferred)
• Strong knowledge of commercial lines coverage and claims management
• Experience handling or overseeing complex and high-severity claims
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong client-facing skills with a consultative approach

Preferred

• Prior experience in a brokerage or agency environment
• Professional designations such as AIC, CPCU, ARM, or SCLA

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.