Southwest Mobile Storage Inc

Job Description

Job Description

Sales Supervisor

About Us: Southwest Mobile Storage specializes in modifying storage containers for sale or lease. We take pride in our ability to provide high-quality, customized portable storage solutions while delivering outstanding customer service. We are seeking a reliable Sales Supervisor to join our Phoenix team, where communication and teamwork thrive. The Sales Supervisor is responsible for the daily leadership, coaching, development, and performance management of the Inside Sales Representative (ISR) team. This role serves as a frontline sales leader focused on driving activity, improving conversion rates, reinforcing sales process execution, and ensuring accountability to company standards.

Duties and Responsibilities:

• Supervise and support daily sales operations and assigned sales personnel.
• Provide daily leadership, coaching, and development to Inside Sales Representatives (ISRs).
• Conduct regular one-on-one coaching sessions, call reviews, and performance discussions.
• Assist with onboarding, training, and development of new sales team members.
• Reinforce company culture, values, sales process standards, and performance expectations.
• Support employee development, career growth, and succession planning efforts.
• Monitor individual and team performance against established KPIs and activity standards.
• Hold team members accountable to outbound activity expectations, CRM compliance, follow-up standards, and commercial performance goals.
• Identify performance gaps and develop action plans to improve results.
• Participate in coaching documentation, corrective action processes, and performance improvement initiatives as needed.
• Coach team members on the SMS 7-Step Sales Process and Four Pillars of Success.
• Conduct call reviews and provide coaching on discovery, customer engagement, objection handling, and closing techniques.
• Assist representatives with opportunity management, pipeline progression, and deal strategy.
• Improve quote-to-order conversion rates and overall sales effectiveness.
• Maintain visibility into sales pipelines, opportunities, forecasts, and commercial performance.
• Ensure CRM data integrity, pipeline hygiene, activity tracking, and reporting standards are maintained.
• Review activity metrics, follow-up schedules, opportunity progression, and lead management processes.
• Support accurate forecasting, reporting, and pipeline management.
• Partner with Operations and Dispatch to improve customer experience and communication alignment.
• Coordinate with Marketing regarding lead generation initiatives and commercial campaigns.
• Support Branch Managers and Sales Managers with commercial initiatives and growth opportunities.
• Participate in leadership meetings, business reviews, and commercial planning discussions.
• Lead daily sales huddles, pipeline reviews, KPI discussions, and accountability meetings.
• Monitor and improve sales KPIs including activations, revenue growth, units on rent (UOR) growth, average rental rate, quote-to-order conversion, customer retention, outbound activity, follow-up compliance, opportunities created, and CRM utilization.
• Support new hire ramp-up, employee engagement, performance improvement initiatives, and overall team development.

Physical Requirements:

• Seated and computer work for extended periods of time.
• Frequent telephone and electronic communication.
• Ability to communicate verbally and in writing.
• Occasional travel to branch locations, customer meetings, or company events.

Qualifications:

• High school diploma or equivalent required.

• Minimum 3 years of sales experience required.

• Minimum 1 year of leadership, coaching, or supervisory experience preferred.

• Proven ability to coach, develop, and motivate sales professionals.

• Strong communication, interpersonal, leadership, and organizational skills required.

• Experience managing performance metrics, sales KPIs, and pipeline visibility preferred.

• Microsoft Office proficiency including Excel, Word, Outlook, and Teams required.

• CRM experience required; HubSpot experience preferred.

• Experience conducting onboarding, training, coaching, and performance management discussions preferred.

• Experience in equipment rental, portable storage, construction-related services, logistics, transportation, or business-to-business sales preferred.

• Ability to analyze data and make business recommendations.

Benefits:

• Immediate PTO eligibility
• Holidays off
• Medical, dental, vision, and life insurance
• 401(k)
• Health Savings Account

Job Type:

Full-time, Onsite. Not a Remote Position

Main Office/Yard Location :

1005 N 50th St Phoenix, AZ 85008

Who Are We:

Southwest Mobile Storage is a family-owned shipping container business founded in 1995. Our strength for 30 years comes from the specialized knowledge and passion of our people, along with serving over 24,000 commercial, construction and residential customers.

Equal Opportunity Employer:

Southwest Mobile Storage Inc is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants.