ServiceNow CMDB Analyst
Purple Drive
Overview: Job Title: ServiceNow CMDB Analyst / ServiceNow Configuration Manager / ServiceNow CMDB Administrator Job Overview The ServiceNow CMDB Specialist is responsible for designing, implementing, maintaining, and improving the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures accurate configuration data, supports ITSM processes, enhances asset visibility, and enables reliable IT operations and decision-making. Key Responsibilities CMDB Management & Governance
- Maintain and enhance the ServiceNow CMDB data model (CI classes, attributes, relationships).
- Establish and enforce CMDB governance, data quality rules, naming standards, and compliance policies.
- Perform regular CMDB health checks, audits, reconciliation, and data quality reporting.
- Configure and optimize ServiceNow Discovery and Service Mapping , including MID servers.
- Integrate CMDB with third-party systems (e.g., SCCM, JAMF, AWS/Azure, VMware, monitoring tools).
- Diagnose discovery failures, credential issues, mapping inaccuracies, and transform map errors.
- Ensure CMDB supports ITSM processes such as Incident, Change, Problem, and Asset Management.
- Work closely with ITOM teams to support Event Management, AIOps, and Service Mapping.
- Build and enhance CMDB workflows, business rules, data load processes, and transform maps.
- Configure Identification & Reconciliation Engine (IRE) rules and identification strategies.
- Develop dashboards and reports to track CMDB health and compliance.
- Partner with infrastructure, networking, cloud, and application teams to ensure accurate CI ownership and lifecycle data.
- Conduct CMDB training and communicate standards to technical teams.
- Strong hands-on experience with ServiceNow CMDB , Discovery , and ITOM modules .
- Proficiency with:
- CI classes, data model (CMDB schema)
- Reconciliation/normalization (IRE, data sources)
- Scripting (JavaScript, Glide API)
- Transform maps, import sets
- MID Server configuration and troubleshooting
- Understanding of enterprise infrastructure: servers, networks, databases, cloud platforms (AWS/Azure/GCP).
- Knowledge of ITIL processes, especially Configuration Management and Asset Management.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow CMDB Fundamentals / Discovery & Service Mapping certifications
- ITIL Foundation certification
- Experience with CMDB architecture and large-scale enterprise environments
- Strong analytical and troubleshooting abilities
- Excellent documentation and communication skills
- Ability to collaborate across multiple teams
- Detail-oriented and process-driven mindset
Vacancy posted 15 hours ago
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