Restaurant Operations Leader

Operations Leader

Chick-fil-A Dulles Town Crossing is more than a restaurant. Here we pride ourselves in giving team members the opportunity to make a difference. We thrive on a culture of generosity and personal development. Our goal is to select excellent talent, build community, develop skills, grow results, and launch leaders.

We are looking for friendly individuals who possess excellent leadership skills. Operations Leaders are responsible for leading daily operations, ensuring quality & customer experience, talent performance, and financial management. Operations Leaders work together with the Senior Operations Leader, Operations Director, and the Kitchen Director, to ensure operational excellence. Operations Leaders are supported by the Talent Director, Training Director, Finance Director, Marketing Directors, and the Owner-Operator.

The responsibilities of an Operations Leader including serving guests, provide them with what they need, giving intelligent recommendations and suggestions, leading and supporting the staff, and ensuring the team provides the Chick-fil-A hospitality that we are known for while monitoring the overall financial performance of the store.

More importantly, an outstanding Operations Leader candidate should be reliable, accommodating, courteous, hard-working and friendly to ensure that the guests are fully satisfied.

Daily responsibilities of an Operations Leader include:

• Opening or Closing the Restaurant
• Guest compliments and complaints
• Encouraging, Coaching, and Leading Team Members working during your shift
• Ensuring compliance with company standards in all areas of operations
• Ensuring compliance with safety and health regulations
• Cash Management
• Identifying and relieving bottlenecks in operations

Operations Leader Job Requirements:

• Previous Leadership Experience
• Reliable Transportation
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Problem-solving skills
• Enthusiasm
• Showing initiative
• Genuine desire to serve people and to lead by example
• Calm under pressure
• Has the ability to multi-task

Benefits:

• Health Insurance
• Overtime
• Flexible Schedule
• Leadership Development and potential for promotions
• Competitive Pay
• Sundays off
• Positive work environment
• Learning first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.
• Work alongside leaders that genuinely care
• Meal Allowance for Breaks and Meal Discounts off Shift
• College Tuition Discounts, Scholarships, and more are also available!