Front Desk Agent

Job Description

Job Description

Weekend availability is a must! Saturday and Sunday availability is required. Typical shifts are 3:00 PM–11:00 PM, including weekends.

Do you love meeting new people, creating memorable experiences, and being the person who makes someone's day a little brighter? We're looking for a friendly, proactive, and service-driven Guest Service Agent to join our team!

As a Guest Service Agent, you're more than just the person behind the front desk — you're the face of our hotel and often the first impression our guests have of us. From welcoming travelers after a long day to helping guests with questions, requests, or unexpected hiccups, you'll play an important role in making every stay feel comfortable, seamless, and memorable.

We're looking for someone who takes initiative, enjoys helping others, and understands that the little details can make a big difference. If you bring a positive attitude, a willingness to learn, and a passion for great service, we'd love to meet you!

• You enjoy helping people and genuinely care about their experience.

• You take initiative instead of waiting to be told what needs to be done.

• You stay calm, positive, and professional when things get busy or unexpected challenges arise.

• You communicate clearly, pay attention to details, and can juggle multiple priorities.

• You enjoy working with a team and understand that great hospitality takes everyone.

• You're dependable and available to work the typical 3:00 PM–11:00 PM shift, including Saturdays and Sundays .

Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. 

• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
• Invest in our three core values of the Hegg vision: 
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits include:

• Worldwide Hotel Discounts
• Paid Time Off
• Perfect Attendance Bonus Plan
• Referral Bonus Plan
• Employer-matched 401-k

REQUIREMENTS:

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.