Community Manager

Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members) . This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied . You will: Lead daily conversations in Slack Connect members with each other Coordinate high-quality events Track engagement and improve retention If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you. What You’ll Own Daily Community Engagement (Core Focus) Actively manage conversations in Slack Start discussions and keep engagement high Maintain a professional, upbeat, and welcoming tone Ensure no member feels ignored or disconnected Relationship Building & Member Connections Introduce members based on: Goals Industry Interests Act as the connector of the community Build trust and encourage collaboration Member Check-Ins & Retention Conduct regular member check-ins (every 3–6 months) Identify: Engagement gaps Risks of churn Opportunities to improve experience Proactively solve issues before they escalated Event Coordination & Execution Plan and manage: Retreats Dinners Meetups Handle logistics end-to-end Deliver a premium, high-quality experience Engagement Tracking & Reporting Track: Participation levels Member activity Event attendance Report insights to improve engagement and retention Feedback & Survey Management Run surveys using: Typeform Analyze feedback and identify trends Turn insights into actionable improvements What Makes You a Strong Fit Outgoing and confident starting conversations Natural relationship builder Strong communicator (Slack, email, calls) Customer-first mindset (member satisfaction = priority) Highly proactive and ownership-driven Organized and detail-oriented Requirements (Must-Have) Strong spoken English (clear, neutral, US-friendly) Excellent written communication skills Experience in: Community management Customer success Relationship management Experience coordinating events or member experiences Comfortable working U.S. hours Reliable remote work setup Nice to Have Experience managing communities on: Slack Familiarity with: Typeform Experience with U.S.-based clients Background in: Events Customer success Membership communities Experience improving: Engagement Retention Based in LATAM or Africa (preferred, not required) What a Typical Day Looks Like Start conversations and engage members in Slack Connect members based on goals and interests Monitor engagement and follow up with inactive members Plan and coordinate upcoming events Review feedback and engagement data Share insights and updates with internal team In short: You are the heartbeat of the community — keeping it active, connected, and valuable. Key Metrics (KPIs) Daily Slack engagement and activity levels Member satisfaction (check-ins + surveys) Event participation rates Number of meaningful member connections Retention and churn reduction Accuracy of engagement tracking and reporting Why This Role Stands Out High ownership — you run the community Direct impact on retention and client experience Blend of: Community Events Strategy Opportunity to grow into: Head of Community Member Experience Lead Interview Process Initial Phone Screen Recruiter Interview Practical Task (community scenario) Client Interview Offer & Background Verification #J-18808-Ljbffr