Service Coordinator

Mazzella

Description

The Service Coordinator is responsible for overseeing and facilitating all processes essential for the branch to effectively complete crane service work. This role involves organizing, managing, and scheduling service operations, ensuring timely and efficient execution of tasks. The Service Coordinator supervises Field Service Technicians, providing leadership and support to ensure high-quality service delivery. Additionally, the Coordinator performs various tasks as assigned by the Service Manager, contributing to the overall success and operational efficiency of the service department.

Requirements

Organize and manage the scheduling of all crane service work; inspections, repairs, upgrades and emergency service work
Analyze and update service scheduling including technician assignment
Establish and maintain rapport with customers in order to provide the best possible service
Prepare service generated quotations and submits them to customers for installation work, breakdown repairs and upgrades
Follow up on quotations submitted and purchases made
Source and purchase: crane parts and components for service generated work, equipment required to do service work and supplies for crane technicians
Communicate with customer and crane technicians in order to assure that service jobs are completed efficiently and on time
Review technician's time for accuracy and completeness
File and retrieve department documents, files, records and reports
Assist with overall maintenance of the department and offices
Prepare jobs for startup (gathering parts, manuals, drawings needed, and confirms dates with customer)
Track closings for monthly projections
Arrange rental equipment (set-up and call off) for service jobs
Complete or assists with special projects as requested
Assist Service Writers understanding completed inspection reports to formulate quotes
Monitor employee and technicians' work time for payroll
Keep assigned training assignments current
Perform other duties as assigned

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Vacancy posted 5 days ago

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