Clinical Intake Coordinator - Reception Center

Job Summary

We are seeking a dedicated and client-centered Clinical Intake Coordinator to join our team. This role is responsible for overseeing various aspects of client intake, case management, and administrative tasks to ensure smooth operations and high-quality service delivery. The ideal candidate will have experience in harm reduction, client engagement, and program development, with strong organizational and leadership skills.

This role is a vital part of our team, ensuring that clients receive the support and resources they need in a compassionate, structured, and professional environment. If you are passionate about making a difference in the lives of vulnerable individuals, we encourage you to apply.

Key Responsibilities

• Supervise unit operations as needed.

• Assess all referred clients to determine appropriateness for admission.

• Manage intake and discharge data entry, ensuring accurate client assignment to caseloads.

• Network with referral sources to facilitate client placements and program success.

• Serve as the senior on-site manager on Sundays and as needed during the week.

• Provide case management for a small caseload of clients.

• Facilitate one group session to support client engagement and program goals.

• Assist in the development and implementation of program goals as part of the management team.

• Provide emergency first aid and CPR assistance when needed.

• Submit a daily report to DHS (7 days a week) in compliance with program requirements.

• Respond to hospital calls related to client referrals and care coordination.

• Welcome all new intakes, provide program orientation, and conduct facility tours.

• Develop initiatives to improve client retention and engagement.

• Support clients in their transition to the Safe Haven, ensuring a client-centered and harm reduction approach.

• Oversee and manage intake packets for new clients.

• Assist with chart audits to ensure documentation accuracy and compliance.

• Utilize SOAR training to assist eligible clients with disability benefits applications.

Perform other related duties as assigned.

HOURS

Full time, 37.5 hours per week

• Monday - Friday 8am - 4:30pm

QUALIFICATIONS

• Bachelors degree required; MSW or related Masters degree preferred.
• Experience working in residential treatment and with the MICA and homeless populations preferred. Supervisory experience also strongly preferred.
• Experience in case management, intake coordination, or program supervision within a social services setting.
• Strong understanding of harm reduction and client-centered care approaches.
• Must be well versed in assessing individuals using the DSM IV-TR diagnostic criteria.
• Excellent writing skills, and computer proficiency required.
• Proficiency in data entry and report submission, with attention to detail.
• Ability to work independently while also collaborating with a multidisciplinary team.
• Excellent organizational, communication, and problem-solving skills.
• Bilingual Spanish a plus.
• CPR training certification or willingness to take training class in CPR.

• Vaccination preferred but not required.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

BENEFITS

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.

• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.

• Tuition assistance and many training opportunities for career development.

• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

Compensation: $26.70 / hour